Soukaina Qalbi
Senior Business Consultant
Montréal,Quebec
Summary
Experienced in guiding companies through successful restructuring, enhancing market share, and motivating teams to achieve ambitious goals. Skilled in driving cost savings, revenue growth, and overall business expansion. Diligent and detail-oriented with a strategic mindset and ability to effectively manage multiple priorities. Strong track record of delivering results through practical solutions.
Overview
11
11
years of professional experience
Work History
Senior Business Consultant
Chemonics Egypt Consultants
Cairo, Egypt - Remote
05.2022 - Current
- Developed strategic positioning and advisory board initiatives that resulted in a 60% increase in new business opportunities within a six-month period.
- Identified key objectives and formulated long-term plans to meet business goals, leading to sustained growth and success for the companies I have consulted for.
- Conducted thorough research and analysis to identify target customers, and designed sales and marketing strategies that achieved a 100% customer acquisition rate while reducing acquisition costs by 70% in just three months.
- Improved operational efficiency and productivity by delivering recommendations for knowledge-based processes and procedures that streamlined workflows and enhanced performance.
- Conducted SWOT analysis and developed strategic plans for corporate and business-unit levels, ensuring that the businesses I've consulted for are well-positioned for sustainable growth based on a data-driven approach.
Monitoring and Evaluation Officer
Water and Energy for Food Grand Challenge (WE4F) | USAID
Washington DC, US - Remote
09.2022 - 02.2023
- Developed and implemented M&E frameworks to measure program impact and outcomes.
- Conducted data collection, analysis, and reporting using quantitative and qualitative data to support decision-making.
- Designed and conducted surveys and research to gather feedback from beneficiaries and stakeholders.
- Prepared M&E reports and presentations for program managers and donors.
- Worked with program teams to implement corrective actions based on M&E findings.
Research Analyst
Pragma Corporation
Washington DC, US - Remote
02.2022 - 04.2022
- Conducted extensive research on mobile payments in Morocco, which involved analyzing the local mobile payment market, transaction data, and usage patterns to identify trends and opportunities for improving mobile payment adoption and usage.
- Worked with local financial institutions, mobile network operators, and government agencies to identify partnership opportunities, ensure compliance with relevant regulations and policies, and address critical legal/regulatory, institutional, and market issues hindering digital finance penetration across the MENA Region, with a particular focus on Morocco.
- Presented research findings and recommendations to local stakeholders and organizations to help guide decision-making and drive growth in the mobile payment market.
International Partnership Development Manager
The National Agency for the Promotion of Small and Medium-sized Enterprises (Maroc PME)
Rabat , Morocco - Hybrid
04.2020 - 04.2022
- Identified, established, and maintained international partnerships to support SME growth in Morocco, resulting in increased access to finance, mentorship, and technical assistance for local businesses.
- Coordinated cross-border cooperation initiatives and facilitated knowledge exchange between Moroccan SMEs and their counterparts in other countries, resulting in the expansion of the SME network and increased access to global markets.
- Developed and implemented strategies to improve the competitiveness of Moroccan SMEs, in partnership with local and international stakeholders, resulting in the successful growth and expansion of more than 50% of local businesses.
Startup Mentor
FRTN Technologies
Tallinn, Estonia - Remote
11.2021 - 03.2022
- Facilitated ideation sessions to assist talented engineers in generating innovative business ideas.
- Supported early-stage startups with high potential to establish and launch their businesses.
- Guided entrepreneurs through a comprehensive 7-step incubation process, resulting in a well-developed and feasible business plan.
- Responded to incubated startups' requests and issues, providing mentorship and support throughout the incubation period.
- Conducted problem-solving sessions to help entrepreneurs overcome challenges and refine their business strategies
- Organized networking sessions to connect entrepreneurs with potential partners, investors, and other resources in the industry.
UN Business and Human Rights Representative
Maroc PME
Geneva, Switzerland - Hybrid
10.2018 - 03.2020
- Represented the Moroccan Government in the United Nations on matters related to Business and Human Rights, advocating for policies that promote respect for human rights by businesses.
- Negotiated with members of the UN Business and Human Rights workgroup to explore opportunities for multi-lateral good practice exchange, leveraging the experiences of countries that have already established their National Action Plan on Business and Human Rights (NAPBHR).
- Conducted a comparative study of NAPBHR development and implementation approaches in 10 countries, identifying best practices and potential areas for improvement to inform Morocco's own NAPBHR development process.
Corporate Governance Advisor
Maroc PME
Rabat , Morocco - Onsite
09.2017 - 11.2018
- Developed and recommended evidence-based corporate governance best practices as a member of the National Corporate Governance Commission (CNGE).
- Facilitated the development of the new Moroccan Entrepreneurship Charter by issuing proposals for the recast of the SME Charter (Law No. 53-00).
- Contributed to the development of the national anti-corruption strategy by providing proposals for its implementation based on thorough research and analysis.
- Designed and implemented an effective Business Integrity Program by developing and issuing clear and actionable operational proposals for the moralization of business practices in Morocco.
- Monitored and provided expert guidance for the establishment of the Moroccan Observatory of Small and Medium-Sized Enterprises project, ensuring its successful implementation.
Process Engineer
Maroc PME
Rabat , Morocco - Onsite
07.2015 - 08.2017
- Conducted detailed process analyses and assessments, resulting in the identification of key inefficiencies and bottlenecks in service delivery.
- Increased efficiency and reduced operational costs by 15% by implementing process improvements in the public government agency (Maroc PME).
- Developed and executed action plans to address inefficiencies and bottlenecks, resulting in a 20% improvement in service quality and customer satisfaction.
- Collaborated with cross-functional teams to design and implement process changes, resulting in a 25% reduction in service delivery time.
- Conducted training sessions and provided guidance to staff members, resulting in successful implementation and adoption of process improvements.
- Developed and maintained process documentation, including standard operating procedures, process maps, and work instructions, resulting in increased consistency and accuracy in service delivery.
Minister Advisor
Ministry of Industry and Trade
Rabat , Morocco - Onsite
09.2014 - 06.2015
- Provided high-level strategic advice to the minister on policy issues and stakeholder management
- Conducted research and analysis to inform policy development and decision-making
- Drafted policy briefings, speeches, and other communication materials for the minister
- Managed relationships with key stakeholders, including government officials, industry representatives, and non-governmental organizations
- Represented the minister at high-level meetings and events
- Lead cross-functional teams to develop and implement the national industrial policy
- Provided advice on crisis management and contingency planning
- Liaised with other government departments and agencies to coordinate policy development and implementation
- Stayed current with emerging issues and trends in the policy landscape and provided informed guidance on their implications for the minister's portfolio
Project Manager
Maroc PME
Rabat , Morocco - Onsite
11.2013 - 08.2014
- Led a multi-disciplinary team to implement the social development project "Auto-Entrepreneur" https://ae.gov.ma/, overseeing planning, execution, and monitoring.
- Developed project plans, budgets, and resource allocation strategies for timely and effective delivery of outcomes.
- Collaborated with stakeholders to align project goals with the project priorities and maintain effective communication channels.
- Conducted regular project review and evaluation activities, adapting plans as necessary for optimal impact.
- Managed project risks and issues, implemented mitigation strategies, and coordinated funding and resources with external partners and donors.
Quality Manager
GENA - Delta Holding
Kenitra, Morocco - Onsite
02.2013 - 05.2013
- Coordinated with cross-functional teams to improve processes and product quality, resulting in reduced rework, increased customer satisfaction, and improved profit margins.
- Conducted employee training and development programs to promote quality awareness and continuous improvement, resulting in increased employee engagement and a culture of quality throughout the organization.
- Led the implementation of a document control system, improving documentation accuracy, reducing errors, and ensuring that all stakeholders had access to the latest information.
Education
Master of Science - Industrial Engineering
Mohammadia School of Engineers
Rabat, Morocco08.2011
Professional Certificate - Business Strategy
HEC Paris
Paris, France06.2018
Master of Science - Global Risk Management
Euro-Mediterranean Institute For Risk Science
Paris, France07.2012
Skills
- Business strategy development
- Project management
- Process improvement
- Sales and marketing strategy
- Risk management
- Quality management
- Business ethics and social responsibility
- Negotiation and conflict resolution
- Critical thinking and problem-solving
- Innovation and creativity
Languages
English
Full Professional
French
Native/ Bilingual
Arabic
Native/ Bilingual
Spanish
Professional
Timeline
Monitoring and Evaluation Officer
Water and Energy for Food Grand Challenge (WE4F) | USAID
09.2022 - 02.2023
Senior Business Consultant
Chemonics Egypt Consultants
05.2022 - Current
Research Analyst
Pragma Corporation
02.2022 - 04.2022
Startup Mentor
FRTN Technologies
11.2021 - 03.2022
International Partnership Development Manager
The National Agency for the Promotion of Small and Medium-sized Enterprises (Maroc PME)
04.2020 - 04.2022
UN Business and Human Rights Representative
Maroc PME
10.2018 - 03.2020
Corporate Governance Advisor
Maroc PME
09.2017 - 11.2018
Process Engineer
Maroc PME
07.2015 - 08.2017
Minister Advisor
Ministry of Industry and Trade
09.2014 - 06.2015
Project Manager
Maroc PME
11.2013 - 08.2014
Quality Manager
GENA - Delta Holding
02.2013 - 05.2013
Master of Science - Industrial Engineering
Mohammadia School of Engineers
Professional Certificate - Business Strategy
HEC Paris
Master of Science - Global Risk Management
Euro-Mediterranean Institute For Risk Science
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