Overview
Work History
Education
Skills
Languages
Timeline
Generic

SOUFIANE TALBI

Montreal,QC

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Air Canada Vacations
01.2023 - Current
  • Provide and maintain a high customer service level and professionalism through the course of the telephone and/or email contact.
  • Prepare, fill and send Airport Dispatch Reports for all flights departing on a daily basis
  • Answer all calls from travel agents related to bookings for which problems/issues/queries need to be resolved same day
  • Assist agencies with seat selection/errors/omissions/misquotes and price matching.
  • Analyze and review appeals on decisions taken previously for which travel agents are in disagreement and make necessary recommendation

Appointement Coordinator

Montreal General Hospital
08.2016 - 01.2023
  • General office administrative duties including managing appointments for patients and clinicians, processing doctor referrals, maintaining clinic inventory, etc.
  • Overseeing patient account including initial set up, facilitating insurance claims, following up on warranty issues and processing accounts receivables.
  • Perform data entry tasks.
  • Answer patient calls, emails, and questions, including insurance submissions.
  • Confidentially manage patient accounts.
  • Schedule patient visits and answer pre-visit questions, including billing questions.
  • Discuss cost of service, insurance coverage, and payment options with the patient.

Education

BBA - Tourism Management

University of Granada
Granada, Spain
09.2008

Skills

  • Prioritization
  • Call Center Operations
  • Office Equipment Proficiency
  • Problem Resolution
  • Travel Planning
  • Administrative Support

Languages

English
Full Professional
Arabic
Full Professional
French
Native or Bilingual
Spanish
Professional Working

Timeline

Customer Service Representative

Air Canada Vacations
01.2023 - Current

Appointement Coordinator

Montreal General Hospital
08.2016 - 01.2023

BBA - Tourism Management

University of Granada

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SOUFIANE TALBI