SOUFIANE MOUSSAOUI
Edmonton,AB
Summary
Passionate, spirited and classically trained culinary professional, skilled in building relationships and developing high-performing teams. Leader in delivery of excellent customer service, directing operations and achieving culinary excellence. Equipped to apply restaurant operational experience to grow world-class organizations.. Accomplished manager with 3-year proven ability to drive sales growth, reduce costs and build business relations.
Seasoned manager offering solid background of building and leading successful restaurant teams to handle more than 200 customers per day. Knowledgeable about safety and cleanliness standards and optimal inventory management strategies. Calm and level-headed in all situations.
Transportation professional dedicated to delivering packages on time and in perfect condition. Offering excellent interpersonal and time management skills. Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Professional Driver
UBER - AMAZON FLEX
Edmonton, AB
04.2019 - Current
- Coordinated efficient routes to avoid delays and optimize schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Updated records with mileage, times and expenses.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Communicated with over 30 customers daily to provide delivery updates and confirm delivery locations.
- Completed routes efficiently and according to compliance rules.
- Delivered goods and products to customer on time and in excellent condition.
- Picked up loads and secured properly to maintain safety and avoid damaging products.
Food and Beverages Manager
Jerusalem Shawarma restaurant
Edmonton, AB
10.2017 - 02.2023
- Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives
- Assessed operational performance to measure compliance with regulatory, industry and brand standards
- Scheduled and directed staff in daily work assignments to maximize productivity
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency
- Regularly updated computer systems with new pricing and daily food specials
- Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality
- Efficiently resolved problems or concerns to satisfaction of all involved parties
- Championed 100% guest satisfaction by providing excellent dining experience
Package Handler
FEDEX EXPRESS
Calgary, AB
11.2021 - 11.2022
- Strapped items down over protective padding to secure throughout transportation.
- Operated equipment while observing standard safety procedures.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Followed safety regulations to maintain safe work environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Used hand-held scanners and physical logs to accurately track item movements.
- Communicated regularly with supervisors to provide information on delays and issues with shipments.
- Loaded package containers onto forklifts and transported into packaging areas.
- Moved furniture and boxes using utility dolly and truck ramp.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Managed over 50 customer calls per day.
- Stored and secured packages in designated areas to prevent damage and theft.
Restaurant Food and Beverage Supervisor
EDO JAPAN International Restaurant
Calgary, AB
09.2015 - 10.2017
- Displayed exceptional problem solving and customer service skills
- Serving more then 300 customers everyday
- Provided leadership in absence of Manager
- Scheduled and directed staff in daily work assignments to maximize productivity
- Trained workers in every position, including food preparation, money handling and cleaning roles
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
Line Chef
One and Only Royal Mirage
Dubai, Dubai
02.2012 - 02.2014
- Assisted in preparation of menu items such as fish and chips, steaks, and sandwiches
- Operated fryers and grills, replenishing oil and placing items safely in them for frying and grilling purposes
- Grilled various cuts of meat and seafood items to meet customer specifications and food handling standards
- Supported other kitchen team members when needed during high-volume periods
Security Gate Attendant
Marjan Supermarket
Tangier, Tangier
11.2011 - 01.2012
- Communicated with other screening staff to promptly call attention to potential or active safety problems
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Monitored multiple databases to keep track of all company inventory
- Manually searched carry-on or checked bags containing suspect items such as weapons or liquids exceeding volume limits
- Answered alarms and investigated disturbances, contacting local law enforcement personnel for escalating crises
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas
- Responded quickly to incidents and assessed active situations for security concerns
Warehouse Associate
Central Danone
Tangier, Tangier
12.2010 - 11.2011
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors
- Prepared orders for shipment by systematically picking, packing and labeling merchandise
- Verified quantity and description of materials received by checking merchandise against packing list
- Kept warehouse clean and organized to maximize team efficiency and productivity
- Moved and lifted heavy loads of merchandise using Pallet Jack equipment
- Operated RF scanners to track merchandise and verify contents of containers
- Worked safely around moving machinery
- Loading and unloading 10 to 15 trucks everyday
- Compared received packages against shipping documents
- Entered quantity received against purchase order in computer system
Education
Certificate - Supply Chain Management
VAN HORNE INSTITUTE
Calgary Alberta05.2020
Ph.D. - cooking
ITHT Institute Technologies Hotelier And Tourism
Ouarzazate07.2010
Skills
- Self-motivated
- Communication skills
- Attention to details
- Shipping and Receiving
- Vehicle Maintenance
- Physical Maps
- GPS and Route Planning
- Documentation Skills
- Delivery Verification
- City and Non-City Driving
- Weight Limits
- Order Picking and Processing
- Material Handling Equipment
- Safety Techniques
- Complex Problem-Solving
- Fast Learner
- Lifting and sorting
CLASS 4 DRIVING LICENSE
I had a professional driving license CDL CLASS1 licence
Accomplishments
- Supervised team of 10 staff members.
- Achieved excellent standings by completing more then 10.000 deliveries with accuracy and efficiency.
Certification
- Emergency First Aid & CPR/AED Level C certificate : February 2020
- Personal Protection Equipement Certificate : February 2020
- WHMIS 2015 Certificate : February 2020
- Health & Safety Awareness Certificate : February 2020
- TDG Certificate : February 2020
- Security Services and Investigators Act INDIVIDUAL LICENCE : July 2019
- CSTS-09 Certificate : September 2018
- Alberta Food Safety Basics 1.0 : September 2018
- OSSA Basic Safety Orientation (BSO) : September 2018
- Standard first Aid & CPR /AED Level C : July 2018
Additional Information
Arabic : fluent
English : advanced
French : good
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Package Handler
FEDEX EXPRESS
11.2021 - 11.2022
Professional Driver
UBER - AMAZON FLEX
04.2019 - Current
Food and Beverages Manager
Jerusalem Shawarma restaurant
10.2017 - 02.2023
Restaurant Food and Beverage Supervisor
EDO JAPAN International Restaurant
09.2015 - 10.2017
Line Chef
One and Only Royal Mirage
02.2012 - 02.2014
Security Gate Attendant
Marjan Supermarket
11.2011 - 01.2012
Warehouse Associate
Central Danone
12.2010 - 11.2011
Certificate - Supply Chain Management
VAN HORNE INSTITUTE
Ph.D. - cooking
ITHT Institute Technologies Hotelier And Tourism
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