Soufiane Aderdour

I started at Sensea Nordic Spa as a receptionist and was encouraged to gain experience in various departments, including food service, site work, and maintenance. This diverse background led to my promotion to Team Lead, where I oversaw a dedicated team, focused on exceptional customer service, implemented operational strategies, and conducted quality control checks. I fostered a collaborative culture, addressed guest concerns, and ensured compliance through regular safety audits. Additionally, I received training as an operational manager, playing a key role in maintaining a safe and enjoyable environment for guests and staff.

• Successfully led a team of 5 employees, maintaining high performance and teamwork.
• Ensured seamless operations by efficiently managing task delegation, and team productivity.
• Conducted quality control and troubleshooting for company equipment, reducing equipment downtime and ensuring smooth operations.
• Enhanced guest experiences by promptly resolving customer issues and addressing operational challenges.
• Performed regular audits, ensuring compliance with company standards and safety protocols.

Acted as a communication bridge between team members and management, driving operational improvements.

As a language tutor, I specialized in enhancing speaking skills for students of all levels. I developed tailored lesson plans and provided translation services, fostering confidence and fluency in both languages to support their academic and personal language goals.

• Fostered a supportive and engaging environment for conversational practice.
• Provided translation services to facilitate effective communication.
• Helped students build confidence and fluency in both languages.
• Created personalized lesson plans tailored to individual learning styles.
• Specialized in developing speaking skills for students at various proficiency levels.