Souareba Sakho
Toronto
Summary
Account Executive with over 5 years of experience in account management and business development with a strong background in Sales and Marketing, coupled with advanced technical skills, and a problem-solving, entrepreneurial mindset. Holds a Master's degree in Management and Business Development, demonstrating a strong foundation in business development, client relationship management, opportunity identification, and market analysis. Advanced organizational skills and a problem-solving mindset. Fluent in French and English and adept at leveraging interpersonal skills to negotiate and manage key accounts and enhance product success, consistently aiming to drive growth and improve client engagement through strategic planning and innovation.
Overview
7
7
years of professional experience
Work History
Bilingual Account Manager (Saas)
Turo
04.2023 - Current
- Advise clients on how to make their profile effective using our tools on the platform
- Manage successful relationships to ensure adoption of the company values services by the hosts
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Leading demos (product) using presentations/webinars in English and French
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
- Implementing strategies with analytic support
Account Manager (Saas)
Turo
10.2022 - 01.2023
- Manage successful relationships to ensure adoption of the company values services by the hosts
- Identify and clarify issues while meeting collaboration with the hosts to achieve prompt resolution
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Propose approaches for improving the instant booking feature, expanding its functionality
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Boosted client retention by developing and implementing comprehensive account management strategy.
SMB Account Executive
TotalEnergies
09.2021 - 09.2022
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Managed and improved existing accounts to ensure an increase in sales volume and the development of new business
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
- Using Ideal Customer Profile (ICP) and MEDDIC
- Implemented sales strategies leading to high consumer satisfaction and built credibility with key clients
- Optimized sales pipeline management, ensuring steady flow of opportunities through careful planning and follow-up activities.
- Worked effectively in fast-paced environments.
- LinkedIn Sales Navigator, ZoomInfo, Reply.oi, Salesforce, Hubspot and Apollo.io
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
- Achieved or exceeded company-defined sales quotas.
Account Manager
Mutualease
09.2019 - 09.2021
- Facilitated lease renewals by fostering strong relationships with current tenants through ongoing communication initiatives.
- Increased tenant satisfaction by addressing concerns promptly and effectively resolving issues.
- Improved lease documentation processes, reducing errors and improving tenant onboarding experience.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Analyzed detailed financial statements to assess borrower eligibility accurately according to lending guidelines.
- Income statement analysis for portfolio companies
- Analyzed and presented requests for financing in the banking sector
Account Manager
CHUBB & SICLI
10.2018 - 08.2019
- Management of 45 customer accounts (France)
- Maintained the client relationship and attended to various requests
- Updated prices in accordance with the prices negotiated in the agreement
- Handled different blocking anomalies
- Learned the SAP ARIBA software and trained colleagues to facilitate invoicing and reinforcing at the end of the month
- Verified dematerialized orders.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Sales Development Representative
Groupe Solocal Pages Jaunes
09.2017 - 01.2018
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Using Ideal Customer Profile (ICP) and MEDDIC
- 50-100 outbound and inbound calls per day.
- Increased client interest by consistently delivering persuasive cold call scripts tailored to individual prospects.
- Utilized social media and online resources to research prospects, leading to more informed and tailored cold calls.
- Built relationships with customers using strong persuasion and active listening skills.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Exceeded sales targets through effective planning and goal setting.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- LinkedIn Sales Navigator, ZoomInfo, Reply.oi, Salesforce, Hubspot and Apollo.io
Education
Master of Management And Marketing -
ICD Business School
06.2021
Bachelor's degree in Business and Marketing -
ICD Business School
09.2018
Two-year Technical Degree in Management -
Lycée Val De Seine
07.2015
Skills
- Strong problem solving, organizational and interpersonal skills
- Strong written, verbal communication skills
- Skilled in negotiations and presentations (demos)
- Strong ability to work well independently and within a team
- Strong relationship management skills
- Cold calling skills/ Building Pipeline
- CRM proficiency (LinkedIn Sales Navigator, ZoomInfo, Replyoi, Salesforce, Hubspot and Apolloio)
- Sales expertise
- Lead generation/ Client development
- Data analytics
- Revenue generation
- Territory management
Name & Contact
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Bilingual Account Manager (Saas)
Turo
04.2023 - Current
Account Manager (Saas)
Turo
10.2022 - 01.2023
SMB Account Executive
TotalEnergies
09.2021 - 09.2022
Account Manager
Mutualease
09.2019 - 09.2021
Account Manager
CHUBB & SICLI
10.2018 - 08.2019
Sales Development Representative
Groupe Solocal Pages Jaunes
09.2017 - 01.2018
Bachelor's degree in Business and Marketing -
ICD Business School
Two-year Technical Degree in Management -
Lycée Val De Seine
Master of Management And Marketing -
ICD Business School
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