Summary
Overview
Work History
Education
Skills
Timeline
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Souadou Magassouba

Toronto,Ontario

Summary

Outgoing sales associate and fashion consultant with experience in customer service in the retail industry. Skilled in merchandising, highly organized and detail-oriented with excellent communication skills.

Overview

7
7
years of professional experience

Work History

Hairdresser

Personal Business
01.2019 - Current
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Team Member

Cibo Wine Bar King St West
09.2022 - 09.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Banquet

Casa Loma
06.2022 - 08.2022
  • Set up banquet tables and chairs based on event requirements.
  • Maintained flexible work schedule to meet event needs.
  • Provided friendly, courteous service to create memorable moments for guests.

Sales Associate

Djelo Fashion
08.2016 - 10.2018
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Customer Service Representative

Magass Construction
01.2017 - 03.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Promoted available products and services to customers during service, account management, and order calls.

Beauty Advisor

Bobo Beauty Care
09.2016 - 09.2017
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained counter and display areas for cleanliness and organization.
  • Identified skin and hair needs of customers to provide assistance in choosing best products.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.

Education

Bachelor of Science - Biology

York University
Toronto, ON
04.2024

High School Diploma -

Lycée Bonfi
Conackry
07.2016

Skills

  • Customer Service
  • Retail Sales
  • Time Management
  • Teamwork
  • Verbal and Written Communication
  • Product Knowledge
  • Microsoft Office
  • Adaptable and flexible
  • Services marketing
  • Active listening
  • Styling skill
  • Bilingual (French and English)

Timeline

Team Member

Cibo Wine Bar King St West
09.2022 - 09.2023

Banquet

Casa Loma
06.2022 - 08.2022

Hairdresser

Personal Business
01.2019 - Current

Customer Service Representative

Magass Construction
01.2017 - 03.2018

Beauty Advisor

Bobo Beauty Care
09.2016 - 09.2017

Sales Associate

Djelo Fashion
08.2016 - 10.2018

Bachelor of Science - Biology

York University

High School Diploma -

Lycée Bonfi

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Souadou Magassouba