Souad Jenzarli
London,Ontario
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Cashier/ Customer service
Angelos Italian Bakery
05.2024 - Current
- Welcomed customers and helped determine their needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier/Customer service
Pistachios Market
05.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
Cashier/Customer service
Berries Market
10.2023 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Upsold additional products and services to increase revenue.
Sales & Marketing Officer
WinnerForce Company | Harfouch Trading and Manufacturing S.A.L
01.2016 - 09.2023
- Expanded the client network by consistently attracting an average of 10 local wholesalers
- Spearheaded strategic initiatives that led to exponential sales growth
- Identified and tapped into new customer segments, resulting in a consistent 40% expansion of the target customer base every quarter
- Contributed to a substantial overall increase of 120 potential clients
- Assisted in launching and branding the "Winnerforce" product line
- Facilitated customer outreach in Turkey, Sierra Leone, Iraq, and Abidjan
- Led the evaluation and implementation of using "Shopify" for the company's needs
- Demonstrated a proven track record of consistently driving sales figures well above the $300,000 benchmark in each three-month cycle
- Collaborated with the GM to manage daily operations effectively
- Scheduled and coordinated appointments and meetings
- Streamlined office procurement, ensuring timely supply of equipment and materials
- Handled company email correspondence and communications
- Oversaw customer order follow-up and quotations, liaising with the accounting department
- Represented the company at various fairs and exhibitions
- Cultivated strong relationships with retail and wholesale customers
- Spearheaded research initiatives to develop customer retention strategies
- Contributed to social media campaigns and blogs to attract new customers
- Conducted on-site visits to potential clients, introducing company products and exploring partnerships.
Assistant Officer
Al Marada Association
01.2010 - 01.2014
- Organized various social events
- Compiled and managed assistance files for individuals in need, both socially and medically.
Sales Customer Acquisition and International Representation
Benta Trading
01.2005 - 01.2010
- Responsible for attracting new customers
- Prepared quotations and negotiated deals
- Represented the company at international fairs, notably in Dubai
- Offered training sessions for medical professionals on equipment usage
- Ensured effective post-sale follow-up with customers.
Education
Customer Service -
Wheable Adult Education
London, OntarioBachelor's Degree in Mass Communication -
Lebanese University
01.2004
Skills
Customer Service
Work Ethic and Integrity
Patience and Empathy
Time management skills
Cash Handling
Reliability and punctuality
Conflict Resolution
Product Knowledge
Training
- Time Management
- Conflict Resolution
Languages
English
Professional Working
French
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Cashier/ Customer service
Angelos Italian Bakery
05.2024 - Current
Cashier/Customer service
Pistachios Market
05.2024 - Current
Cashier/Customer service
Berries Market
10.2023 - 05.2024
Sales & Marketing Officer
WinnerForce Company | Harfouch Trading and Manufacturing S.A.L
01.2016 - 09.2023
Assistant Officer
Al Marada Association
01.2010 - 01.2014
Sales Customer Acquisition and International Representation
Benta Trading
01.2005 - 01.2010
Customer Service -
Wheable Adult Education
Bachelor's Degree in Mass Communication -
Lebanese University
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