Souad El addali
Hamilton,ON
Summary
Dedicated and compassionate Early Childhood Education (ECE) professional with experience in customer service and childcare support. Skilled in communication, teamwork, and problem-solving with over 7 years of experience in customer service environments. Currently working in a childcare setting, supporting children’s daily routines, learning activities, and emotional development. Reliable, organized, and adaptable.
Experienced with early childhood education, focusing on creating inclusive and stimulating learning environments. Utilizes creative teaching methods and behavioral management strategies to engage young learners. Knowledge of developmental milestones and effective communication with parents and colleagues.
Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness.
Overview
10
10
years of professional experience
Work History
Early Childhood Educator
Le Ballon Rouge
Hamilton, ON
08.2023 - Current
- Collaborated with parents to support children's educational and developmental needs.
- Coordinated activities that integrated arts and play to promote holistic development.
- Led staff meetings focused on continuous improvement of curriculum delivery and instructional techniques.
- Boosted children''s social skills development through group projects and collaborative games.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Cultivated a safe and inclusive classroom environment that fostered respect, empathy, and cultural awareness among students.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Fostered creativity in the classroom through art projects, dramatic play, storytelling exercises, and other imaginative pursuits.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive and safe classroom environments.
- Enhanced sensory and perceptual-motor skills, language, cognition, and memory development by employing both traditional and modern educational strategies and techniques.
- Encouraged children's independence and self-help skills through daily routines and activities.
- Supported children's physical development with daily outdoor play and fine motor skills activities, enhancing their physical health and coordination.
- Utilized creative arts to enhance children's expressive abilities and creativity.
Early Childhood Education Assistant
Le Ballon Rouge
01.2023 - Current
- Support educators in daily childcare routines and classroom activities
- Supervise and engage children in safe and inclusive learning environments
- Assist in planning and implementing age-appropriate activities
- Support children’s social, emotional, and developmental growth
- Maintain a safe, positive, and nurturing environment
- Communicate effectively with team members and follow centre policies
Bilingual Back Office Agent
Concentrix
Hamilton, Ontario
04.2019 - Current
- Learned and applied new skills quickly to improve efficiency and productivity
- Completed daily administrative and customer service tasks accurately
- Provided professional and friendly customer support
- Worked flexible schedules including nights, weekends, and holidays
- Managed challenging situations with professionalism and patience
- Maintained strong attendance and punctuality record
- Built positive working relationships with colleagues and clients
- Consistently met performance goals through strong work ethic
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Conducted market analysis to pinpoint client needs, leading to tailored service offerings.
- Tailored communication strategies to different client segments, improving engagement.
- Increased customer satisfaction with personalized follow-up strategies.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
Bilingual Customer Service Representative
S&P Data
03.2016 - 03.2019
- Provided customer support in a professional and efficient manner
- Handled inquiries and resolved issues effectively
- Maintained high-quality service standards
Education
Diploma - Early Childhood Education (ECE)
College Boreal
Toronto, ON12-2025
Skills
- Childcare support and supervision
- Flexible and adaptable
- Strong collaboration and teamwork
- Conflict resolution
- Organization and time management
- Customer service excellence
- Responsible and self-motivated
- Strong communication skills
- Play-based learning
- Sensory activities
- Gross motor skills
- Curriculum planning
- Arts and crafts
- Outdoor play
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
ADDITIONAL INFORMATION
- Fluent in English and French
- Strong experience in both childcare and customer service environments
Timeline
Early Childhood Educator
Le Ballon Rouge
08.2023 - Current
Early Childhood Education Assistant
Le Ballon Rouge
01.2023 - Current
Bilingual Back Office Agent
Concentrix
04.2019 - Current
Bilingual Customer Service Representative
S&P Data
03.2016 - 03.2019
Diploma - Early Childhood Education (ECE)
College Boreal