SOUAD DJAMA
Ottawa,ON
Summary
Highly trained and knowledgeable Administrative leader with proven expertise in managing high-level operational needs in office settings. Well-coordinated in approach to internal or external requirements to deliver consistent results. Systematic, quality-driven and hardworking with excellent project management, planning and relationship-building abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Client Engagement Associate
Accreditation Canada
09.2022 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Transitioned projects from estimation and pre-construction phase to well-defined project execution plan.
Administrative Support Officer
Fisheries and Oceans
09.2021 - 09.2022
- Monitored and submitted government documents using tracking system (e.g. MECTS/EKME, GCCMS, GCdocs) and Microsoft Office suite (e.g. Excel, Power Point, Word, Outlook).
- Delivered exceptional skills in coordinating the handling, tracking, quality control and drafting of correspondence, briefing materials and documents.
- Experience in analyzing and prioritizing incoming and outgoing documentation and correspondences with Director General Offices, Assistant Deputy Minister Offices and/or Deputy Minister’s Office.
Administrative Support Officer
Immigration and Refugee Board
04.2021 - 09.2021
- Performed office operations, managing internal communications, correspondence, record tracking and data analysis.
- Set up meetings and appointments for senior management, including gathering materials and providing information to involved parties.
- Maintained appointment and event calendars for executives and department heads.
Education
B. Soc. Sc - Sociology & Gender Studies
University of Ottawa
Ottawa, ON11.2020
Techniques De Travail Social - Social Work
La Cité Collégiale
Ottawa, ON06.2017
Skills
- Meticulous and organized
- Bilingual
- Certified Microsoft Office, Word and Excel Specialist
- Data entry
- Multitasking and prioritization
- Associate Project Management
- Sharepoint Specialist
- Smartsheet Liscense
Certification
- Project Management Foundations Training - 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Client Engagement Associate
Accreditation Canada
09.2022 - Current
Administrative Support Officer
Fisheries and Oceans
09.2021 - 09.2022
Administrative Support Officer
Immigration and Refugee Board
04.2021 - 09.2021
B. Soc. Sc - Sociology & Gender Studies
University of Ottawa
Techniques De Travail Social - Social Work
La Cité Collégiale
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