Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sotiria Velentzas

Laval

Summary

With a passion for aviation, my years of experience have allowed me to explore many different areas of this industry. I am always looking for new challenges and experiences to expand my knowledge. Looking to join a great team to work with.

Overview

25
25
years of professional experience

Work History

CSR-Customer Servivce Expert

Belron-Lebeau Vitres D'autos
02.2022 - Current
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Experience Specialist

Air Canada
12.2019 - 07.2021
  • Built rapport with customers by consistently delivering excellent service, fostering long-term loyalty.
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.

Airport Customer Service Agent-counter/Ramp/Cargo Operations Agent

Swissport
08.2000 - 11.2019


  • Many positions occupied through the years.
  • Operations agent, weight and balance. Responsible to give instructions to ramp for loading baggages and cargo.
  • Communicate with airline crew and pilots, also on radio frequency.
  • Check-in agent, boarding agent, arrival agent, lost and found, lead and in-charge on flights.
  • Ticketing qualified.
  • Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
  • Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
  • Assisted customers with special needs, offering personalized support throughout their travel experience.

Education

Tourism Certificate Intensive Program - Tourism

Concordia University
Montreal, QC

DEC - Social Sciences Education

Vanier College
Saint-Laurent, QC

Skills

  • Strong multitasking
  • Flexible work schedule
  • Stress tolerance
  • Customer service
  • Dangerous goods handling
  • Customs regulations compliance

Languages

English
Native or Bilingual
French
Native or Bilingual
Greek
Native or Bilingual
Spanish
Limited Working

Timeline

CSR-Customer Servivce Expert

Belron-Lebeau Vitres D'autos
02.2022 - Current

Customer Experience Specialist

Air Canada
12.2019 - 07.2021

Airport Customer Service Agent-counter/Ramp/Cargo Operations Agent

Swissport
08.2000 - 11.2019

Tourism Certificate Intensive Program - Tourism

Concordia University

DEC - Social Sciences Education

Vanier College

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Sotiria Velentzas