Sotheavy Pam Smith
Anaheim
Summary
Dynamic Office Manager and HR Generalist skilled in policy development and payroll processing. Proven track record in enhancing office efficiency and fostering team collaboration. Expert in data analysis, driving improvements that align with organizational goals while ensuring compliance and employee satisfaction.
Overview
21
21
years of professional experience
Work History
Office Manager/HR Generalist
Belmont Heights Optometry
01.2023 - Current
- Maintained compliance with health regulations and office policies.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Developed and implemented office policies and procedures.
- Track gross practice income.
- Onboarding
- Performance Management
- Employee Relations
- Training and development
- Payroll processing
- Policy development and revisions
- Facilitated monthly team meetings
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Processed payroll information on a biweekly basis.
- Responded to employee inquiries regarding payroll and timekeeping.
- Maintained accurate records of timekeeping, payroll and attendance.
- Processed new hires and terminations within the payroll system.
Special Needs Coordinator
Abundant Living Family Church
Rancho Cucamonga
01.2017 - 01.2022
- Develop and implement all curriculum and classroom activities for Early Childhood and Special Needs (OverComers) Departments, including all media, literature, worksheets, and resources.
- Discover and recruit new team members.
- Teach and train new team members according to protocol for ministry operations.
- Conduct leadership training.
- Develop classroom schedules, lessons, and crafts.
- Cast ministry vision to team leads and develop strategies to accomplish those goals.
- Provide care, compassion, and biblical counseling to team members in need of prayer, including home visits, phone calls, emails, and text messages.
- Develop and implement leadership training structure including team leads, service leads, and department coordinators.
- Ensure seamless assimilation process via thorough processing of AK servanthood applications and criminal background checks.
- Facilitate monthly orientation training (including evacuation procedures, appropriate/inappropriate touch, child abuse reporting, and health and safety precautions).
- Provide appropriate departmental training on behavior management, lesson delivery, and parent communication.
- Develop and implement comprehensive intake forms for all OverComers ensuring the best environmental/behavioral management adaptation for each child.
- Submit all budgets, requisitions, and receipts for Early Childhood, Baby Dedication, and OverComers Departments.
- Submit department status reports to Children’s Campus Pastor.
- Oversee all event registration processes and volunteer assignments.
- Train all ALFC College Children’s Practicum Interns on all aspects of AK according to our 8-week track program.
Dispensing Optician, Surgery Coordinator & Billing Specialist
Lake Forest Optometry
Lake Forest
01.2005 - 01.2017
- Manage day to day operations including balancing daily and monthly reports, applying patient payments to individual accounts, interpreting insurance EOBs, and applying insurance payments.
- Track gross practice income.
- Generate patient recall letters and patient statements, monthly.
- Expert in billing all state vision insurances.
- System administrator in medical record keeping program, Crystal Practice Management.
- Expert in patient intake including use of blood pressure cuff, auto-refractor, NCT, visual fields, Optos, and macular pigment density testing.
- Excel in patient education in selecting lenses and frames to fit individual prescription and lifestyle needs.
- Proficient in the use of the manual lensometer.
- Educate and inform patients about LASIK and coordinate pre and post op care.
- Coordinate cataract surgery: manage post op care, and bill co-management as indicated.
- Specialist in PPO medical billing for office visits including epilation, foreign body removals, extended ophthalmoscopies, Optos with interpretation, OCTs, punctual plugs and threshold visual fields.
- Manage practice website, Facebook, and Yelp accounts.
Education
Associate Certificate - Biblical Studies
ALBC
Rancho Cucamonga, CA12.2015
Some College (No Degree) - History
CSU Long Beach
Long Beach, CASome College (No Degree) - Early Childhood Education
Cal Baptist University
Riverside, CASkills
- Office administration
- Payroll processing
- Policy development
- Data analysis
- Employee onboarding
- Customer relationship management
- Team building
- Compliance monitoring
Personal Information
Title: Office Manager/HR Generalist
Recognition
- Beyond the Call of Duty, Ministry of Volunteers Award, ALFC, 2015
- Valedictorian, Biblical Studies Associate, Abundant Living Bible College, 2015
- Certified LASIK Coordinator, NVision, 2012
Timeline
Office Manager/HR Generalist
Belmont Heights Optometry
01.2023 - Current
Special Needs Coordinator
Abundant Living Family Church
01.2017 - 01.2022
Dispensing Optician, Surgery Coordinator & Billing Specialist
Lake Forest Optometry
01.2005 - 01.2017
Associate Certificate - Biblical Studies
ALBC
Some College (No Degree) - History
CSU Long Beach
Some College (No Degree) - Early Childhood Education
Cal Baptist University