Sotheary Kong
16719 98 St NW, Edmonton,AB
Summary
High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.
Overview
10
10
years of professional experience
Work History
Host/Kitchen Hand
Nha Tran Restaurant
09.2023 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Streamlined kitchen operations by efficiently handling multiple responsibilities simultaneously under pressure.
Kitchen Helper
Pho 39 Restaurant
04.2017 - 03.2018
- Enhanced kitchen efficiency by assisting with meal preparation and ensuring timely food delivery to customers.
- Supported a clean and organized workspace by performing daily kitchen maintenance tasks, contributing to a safe work environment.
- Improved customer satisfaction through attentive listening to dietary requests and accurately conveying them to the chef.
- Expedited food service by efficiently assembling dishes according to presentation standards, enhancing overall dining experience.
Fast Food Server
Lucky 97 Super Market
01.2016 - 02.2017
- Enhanced customer satisfaction by providing efficient service with a friendly demeanor.
- Streamlined order processing for increased speed and accuracy, contributing to repeat business.
- Consistently maintained high standards of cleanliness in food preparation areas, ensuring compliance with health regulations.
- Assisted in training new team members on proper food handling procedures, promoting a culture of safety and teamwork.
Packaging Handler/Laborer
Rotex Supply Inc.
03.2014 - 02.2015
- Enhanced packaging efficiency by implementing improved organization and workflow strategies.
- Reduced material waste by refining packaging techniques and optimizing the use of resources.
- Maintained a safe work environment through diligent adherence to safety protocols and guidelines.
- Improved overall production rates by collaborating with team members to identify areas for improvement in the packaging process.
- Completed all orders within established time frames to support timely deliveries.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
MBA - Pharmacy
International University Phnom Penh
Phnom Penh, Cambodia09.2013
Skills
- Telephone Reception
- Reservations Management
- Server Support
- Team Collaboration
- Guest Relations
- Positive Attitude
- Cleaning and Sanitation
- Packing Boxes
- Deadline Oriented
- Teamwork Abilities
Languages
English
Professional Working
Cambodian
Native or Bilingual
Timeline
Host/Kitchen Hand
Nha Tran Restaurant
09.2023 - Current
Kitchen Helper
Pho 39 Restaurant
04.2017 - 03.2018
Fast Food Server
Lucky 97 Super Market
01.2016 - 02.2017
Packaging Handler/Laborer
Rotex Supply Inc.
03.2014 - 02.2015
MBA - Pharmacy
International University Phnom Penh
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