Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Sosena Eshete

Ottwa,ON

Summary

Adept at customer service and cash register operations, I significantly contributed to Wendy's Restaurant by enhancing customer satisfaction and streamlining financial transactions. My strong work ethic and empathy, combined with effective time management, played a key role in surpassing sales targets and minimizing stock wastage, demonstrating a notable improvement in operational efficiency.

Overview

2
years of professional experience

Work History

Wendys Restaurant

Costumer Service
05.2022 - Current

Job overview

  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Processed refunds and exchanges in accordance with company policy.
  • Answered questions about store policies and addressed customer concerns.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.

Education

Algonquin Careers Academy
Ottawa, ON

No Degree from Intra-Oral Dental Assistant
12.2024

Admas University College
Ethiopia

Bachelor of Arts from Management
03.2021

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Register Operations

Languages

English

Timeline

Costumer Service

Wendys Restaurant
05.2022 - Current

Algonquin Careers Academy

No Degree from Intra-Oral Dental Assistant

Admas University College

Bachelor of Arts from Management

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Sosena Eshete