Soroor Salemi

• Support inbound operations, overseeing the receipt, sorting, and stowing of inventory items.
• Utilize internal systems to streamline receiving processes and ensure accurate inventory tracking.
• Collaborate with cross-functional teams to maintain operational excellence and meet KPIs.
• Adhere to strict safety standards and conduct audits to ensure compliance.

Offered feedback to improve processes and boost productivity

Assisted in training new team members, guiding them on project processes, tools, and procedures

• Investigated and resolved PC/Windows-related issues, ensuring minimal downtime.
• Maintained IT inventory, coordinated ordering, delivery, and audits of assets
• Performed Data Quality Operations by using SQL.
• Managed multiple IT support tickets related to the company's operational equipment, ensuring efficient troubleshooting, timely resolution, and minimal disruption to daily operations.

• Diagnosed and troubleshot issues in mobile phones and laptops to ensure accurate problem identification.
• Conducted thorough testing of devices, including assessing and processing defective or broken phones.
• Provided customers with training to resolve software-related issues on their devices.
• Performed device data backup and restoration, ensuring the security and integrity of customer data.