Soroor Hosseinnia Nazi

Sini

• Experience working at SUCCESS related to Immigration, Refugees and Citizenship Canada (IRCC)
• Experience working with OCMS
• Experience making oral presentation
• Provided assistance to prospective clients to encourage high level of customer service.
• Interviewed prospective clients to assess needs, means and desires.
• Promoted community resources through printed marketing material, email newsletters and social media campaigns.
• Built partnerships with related organizations to develop support and gain greater attention for important issues.
• Maintained accurate records and documented client data in company databases.
• Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
• Guided clients through transition to independent living within community.

Case manager

• Delivers RAP services to GARs during their first six (6) weeks in Canada.
• Facilitates the delivery of other RAP services with particular focus on orientation and addressing immediate special needs during the temporary housing.
• Assesses clients’ needs and facilitates the referral of clients to internal and/or external settlement programs.
• Builds and maintains positive working relationships with staff and contractors, IRCC and other government agency staff, resource persons, community agencies, and educational institutions.

Housing search worker

• Provides housing orientation on Greater Vancouver rental market to GAR clients during the Welcome House information session and individualized assistance, based on clients’ preferences, budget, and special needs.
• Provides a minimum of one housing option to GAR clients who need support in finding housing.
• Maintains a current listing of building managers renting to GAR clients and a listing of sources for finding housing options.

• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
• Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
• Consulted with customers regarding needs and addressed concerns.
• Shared detailed information regarding options to help customers make decisions.
• Met and exceeded productivity targets by handling every interaction with top-notch customer service.

• Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization.
• Assisted with development of daily living, communication and social skills in English Learning individuals.
• Provided instruction in both classroom and individual settings to cultivate , Speaking abilities.

• Interviewed clients and witnesses to verify essential case information.
• Collected information from clients, completed paperwork and determined initial strategies.
• Established and verified essential case information by interviewing clients and witnesses.
• Represented the company in the drafting and negotiation of signature retainer agreements and pay transactions.
• Prepared visa documents by articulating clients' objectives within the boundaries of the law.
• Used PDF file to located visa documents to compile and verify case information.
• Prepare and submit reports
• Manage client records and documents, according to the guidelines of the IRCC
• Oversee the submission and completion of all documents and forms

• Consulted welding chart specifications to select appropriate type and thickness of metal.
• Read and interpreted standard operating procedures to complete work in an accurate and efficient manner.
• Adjusted machine feed and speed if machine malfunctioned.
• Started up and shut down processing equipment.
• Maintained proper stock levels on a line.

• Organized and maintained filing and document management systems by coordinating, archiving and purging files.
• Developed administrative processes to achieve organizational objectives and improve office efficiency.
• Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
• Directed customer communication to appropriate department personnel.