Sornia Brown
Brampton,Canada
Summary
- Highly dedicated and resourceful professional with a stellar record of customer service and conflict resolution. Strong time management skills able to handle a number of simultaneous tasks and concerns with high accuracy and efficiency, utilizing the following skill sets:
- Hard working professional with over 20+ years of experience in customer service environments
- Able to deal courteously, professionally, and tactfully with the general public in a variety of circumstances
- Demonstrated ability to be adaptable, multi-task, organize and exercise sound judgment in a fast paced environment
- Excellent analytical skills with the ability to analyze situations accurately and effectively
- A willing team player, who also works well independently
- Proven success in initiating, promoting and maintaining strong interpersonal relations
- Thrives on variety, challenge and the opportunity for continuous learning
- Computer proficiency in MS Word, Excel, Outlook, and Power Point
Overview
10
10
years of professional experience
Work History
Program Facilitator
TRU Potential SLIP
01.2017 - Current
- Facilitate the SLIP personal development workshops
- Workshops focus on a variety of subjects that allows participants to come away with a deeper understanding of themselves, their values, beliefs, and the purpose they wish to pursue
- As a result, participants often achieve clarity, focus, and actionable momentum and a newfound sense of capabilities
- Facilitate development programs that provides coaching, educational training, and access to livelihood resources to vulnerable and marginalize citizens
- Aide in meal preparations for group participants
- Facilitated dialogue between participants, family, and program workers to provide best possible program and individualized program.
Program Facilitator
TRU Potential
03.2016 - Current
Program Facilitator
TRU Potential
01.2016 - Current
- Led stimulating group discussions to encourage deeper understanding of program topics and foster critical thinking skills.
- Provided ongoing support to participants beyond the duration of the program, reinforcing key learnings through follow-up resources and check-ins as necessary.
- Enhanced participant engagement by incorporating interactive activities and group discussions in program sessions.
- Identified areas in need of improvement and implemented solutions.
- Delivered clear and concise program modules, ensuring participants grasped key concepts effectively.
- Supported students and individuals with [Type] issues, liaising between participants, families, and program executives about needs.
- Promoted a positive learning environment by maintaining an organized and well-structured session space for all attendees.
- Monitored participant progress throughout the program, adjusting content delivery as needed to ensure optimal comprehension levels were achieved.
- Planned and facilitated [Type] workshops in accordance with [Type] curricula, employing varied methods to maximize attendance.
- Strengthened communication skills among participants by encouraging active listening and thoughtful responses during group activities.
- Cultivated a supportive community atmosphere within each session, fostering positive networking opportunities among attendees from various backgrounds and industries.
PSW
Private Care
01.2015 - Current
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Documented vitals, behaviors, and medications in client medical records.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Monitored clients' overall health and well-being and noted significant changes.
Personal Support Worker
01.2015 - 01.2022
- Working with elderly patient battling cancer and providing one-on-one care such as assisting with personal care, meal preparation, accompanying to doctors’ appointments and light housekeeping
- Monitored medication use
- Helping client with leisure activities
- Managed the household
- Assisting and satisfying the social and emotional needs of the client
- Documenting and recording daily care reports which may include incident reports and medication administration
- Educated families on patient care and wellness strategies
- Maintained client confidentiality at all times
- Adhering to the Occupational Health and Safety Regulations
Respite Support Worker (On-Call)
YIG Autism Learning Centre
01.2018 - 12.2018
- Work one and one children
- Assisted children with hygiene and bathroom care
- Provided support with behavioural situations
- Help build on their skills and their daily challenges
- Prepared meals according to specific diets
- Administered daily medications
Education
No Degree - Personal Support Worker | PSW
Trios College
Brampton, ON07-2025
Health and Safety Training -
Staff Plus
Brampton, ON01.2015
Smart Serve Certificate -
01.2015
George Brown College - Community Worker
01.1998
Completed O.S.S.D -
Nelson A. Boylen Collegiate Institute
Toronto, ON01.1997
Skills
Health and safety awareness
Emotional support
Confidentiality and privacy
Active listening
Behavioral support
Meal preparation
Meal planning and preparation
Life skills development
Professional boundaries
Attention to detail
Critical thinking
Troubleshooting
Empathy and patience
References
Available upon request
Languages
English
Full Professional
Timeline
Respite Support Worker (On-Call)
YIG Autism Learning Centre
01.2018 - 12.2018
Program Facilitator
TRU Potential SLIP
01.2017 - Current
Program Facilitator
TRU Potential
03.2016 - Current
Program Facilitator
TRU Potential
01.2016 - Current
PSW
Private Care
01.2015 - Current
Personal Support Worker
01.2015 - 01.2022
Health and Safety Training -
Staff Plus
Smart Serve Certificate -
George Brown College - Community Worker
Completed O.S.S.D -
Nelson A. Boylen Collegiate Institute
No Degree - Personal Support Worker | PSW
Trios College
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