Summary
Overview
Work History
Education
Skills
Timeline
Generic

Soriyah Brown

Los Angeles

Summary

Enthusiastic and professional individual with a strong desire to contribute to team success through hard work, attention to detail, and excellent organizational skills. Highly motivated to continuously learn, grow, and excel in my career journey.

Overview

8
8
years of professional experience

Work History

Scheduling Administrator/Intake Specialist

Momentum PTN
11.2024 - Current
  • Conducted patient intakes (phone, in-person, electronic); collected demographics, insurance, and medical history.
  • Verified eligibility and maintained accurate data in EHR and case management systems.
  • Scheduled assessments and appointments; managed cancellations, reschedules, and therapy staff calendars.
  • Coordinated Independent Educational Evaluations (IEEs) and gym space bookings for non-therapy programs.
  • Created and maintained patient charts in Raintree and Common Data platforms.
  • Prepared/submitted Regional Center and private pay funding requests
  • Monitored approvals and coordinated with teams to verify service codes, units, and authorization.
  • Provided receptionist coverage; greeted clients, answered phones, processed check-ins, and collected payments.
  • Entered and updated demographic and clinical data into EHR and digital platforms.


Paraprofessional Educator

The Stepping Stones Group
01.2024 - 11.2024
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Aided teachers in coordinating extracurricular events and field trips
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes..
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.

Medical Receptionist

Torrance Memorial
09.2023 - 01.2024
  • Checked patient insurance, demographic, and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out , Referrals and payments for billing.
  • Managed high call volumes, directing calls to appropriate departments
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care
  • Managed medical records accurately, ensuring proper documentation of patient history, assessments, treatments, and outcomes.

Customer Service Agent

Southwest Airlines
08.2019 - 09.2023
  • Kept up-to-date on flight schedules
  • Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
  • Proactively assisted passengers with baggage issues, minimizing delays and enhancing satisfaction.
  • Educated passengers on safety protocols
  • Streamlined check-in processes for faster service, resulting in reduced wait times.
  • Processed ticket sales accurately, ensuring correct fare calculations and efficient booking procedures were followed.
  • Reviewed tickets, identification, and passports to verify traveler identity.
  • Promoted available upgrades and ancillary services to increase revenue per passenger.

Medical Front Desk

Exer Urgent Care
10.2019 - 02.2023
  • Answer incoming calls and email with urgency and efficiency; provide accurate answers
  • Supported administrative tasks such as mail distribution or document scanning when necessary to maximize overall team productivity.
  • Check-in patients virtually/in-Person and patiently guide them through the registration process
  • Offered ample support to team members with creative solutions to complex challenges
  • Oversaw daily cash handling procedures, maintaining accurate financial records and safeguarding company assets
  • Assisted with medical billing procedures
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.

Customer Service Agent

Hallmark Aviation
05.2017 - 10.2019
  • Complete all necessary arrangements for accommodating passengers such as prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage, as well as collect excess baggage charges
  • Escort passengers from the terminal to and from the aircraft ensuring a safe path at all times
  • Meet arriving aircraft by standing to operate a mobile mechanical jet-bridge & Open and close aircraft cabin doors
  • Enhanced passenger experience with professional communication and timely departures and arrivals.
  • Tracked flight schedules to promote on-time landings/Departures and avoid loading delays.
  • Effectively communicated with customers regarding delayed or missing luggage, providing updates on resolution status as necessary.

Education

Certificate of Technical Studies -

America Career College
Los Angeles

High School -

George Washington Preparatory High School

Associate of Arts - Liberal Arts

Los Angeles Southwest College
2026

Skills

  • Flexibility
  • Complex Problem-Solving
  • Strong Leadership Skills
  • Empathy
  • Creativity
  • Conflict resolution

Timeline

Scheduling Administrator/Intake Specialist

Momentum PTN
11.2024 - Current

Paraprofessional Educator

The Stepping Stones Group
01.2024 - 11.2024

Medical Receptionist

Torrance Memorial
09.2023 - 01.2024

Medical Front Desk

Exer Urgent Care
10.2019 - 02.2023

Customer Service Agent

Southwest Airlines
08.2019 - 09.2023

Customer Service Agent

Hallmark Aviation
05.2017 - 10.2019

High School -

George Washington Preparatory High School

Associate of Arts - Liberal Arts

Los Angeles Southwest College

Certificate of Technical Studies -

America Career College

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Soriyah Brown