Soraya Ribeiro Almeida Cravo
Vancouver,BC
Summary
Goal-oriented Administrative Assistant well-versed in motivating and overseeing personnel to enhance fund performance, increase client satisfaction and enable sustained growth. Proficient in leading sales and marketing strategy development with results-driven and dedicated mentality. Seek to bring expertise to new role with room for advancement.
Overview
22
22
years of professional experience
Work History
Head of Planning Unit
Maternity Hospital, Federal University of Bahia, Salvador
07.2016 - 03.2023
- Monitored, managed and developed investment portfolios
- Cultivated client relationships through high levels of direct communication to maintain customer loyalty
- Developed and presented detailed analysis of investment performance, portfolio attributes and benchmark composition to evaluate investment strategies
- Assessed and reported on performance attribution on monthly and quarterly bases
- Increased returns for clients by 56% annually
- Created key performance indicators to measure and assess investment performance
- Devised and implemented hedging strategies to decrease investment risks
- Skilled at working independently and collaboratively in a team environment
Hospital Hospitality Service Coordinator
Edgard Santos University Hospital Complex - Federal University Of Bahia, Salvador
08.2005 - 07.2015
- Assessed customer needs and developed solutions to meet needs
- Managed and coordinated service teams to achieve successful completion of service projects
- Developed efficient processes and procedures to achieve prompt delivery and completion of service projects
- Prepared reports on service performance metrics and key indicators for management review
- Developed productive working relationships with churches, schools, government agencies, and charitable organizations
- Established and maintained service schedules for several projects to help plan organize workload
- Developed and implemented training programs for service personnel to improve individual capabilities and enhance team performance
- Created and maintained daily and weekly reports for upper management
- Managed efficient teams of up to 25 employees
Telemarketing Supervisor
S/A, Salvador
12.2000 - 02.2005
- Exceeded targets by building, directing, and motivating high-performing sales team
- Maintained up-to-date knowledge of products and services offered to customers
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time
- Coordinated with other departments to provide smooth execution of sales initiatives
- Facilitated regular team meetings to discuss challenges, successes and strategies
- Developed and implemented strategies to increase sales and improve customer service
- Monitored daily sales performance and provided feedback to each team member
- Assisted sales team members in developing customer relationships, and building customer loyalty
- Built strong relationships with clients by following up on previous purchases and suggesting new products
- Developed and enforced policies and procedures for compliance with company policies
- Communicated best practices among on-site and external personnel to align efforts and goals
Education
MBA - Business Administration
University Canada West
Vancouver, BCPost Degree - Human Resources Management
Federal University of Bahia
01.2019
Leaders course - Certificate - undefined
UFBA
12.2018
Materials Management Course: Classification, Inventory Control and Warehouse - Certificate - undefined
School of Financial
11.2018
Communication in Conflict Prevention and Resolution - undefined
School of Financial
07.2018
Bachelor of Business Administration – Diploma - undefined
Catholic University of Salvador – UCSAL
02.2008
Ethics and Public Service course - undefined
National School of Public
Administration
08.2003
Skills
- Efficient communication and interpersonal skills when dealing with people
- Proficient computer skills in SAP and MS Office specifically Excel, Word, Power Point, and Internet Applications
- Product Demonstration
- Social Perceptiveness
- Technical Management
- Communications Strategies
- Customer Relations
- Detailed Analysis
- Brand Awareness
- Effective Customer Communication
Timeline
Head of Planning Unit
Maternity Hospital, Federal University of Bahia, Salvador
07.2016 - 03.2023
Hospital Hospitality Service Coordinator
Edgard Santos University Hospital Complex - Federal University Of Bahia, Salvador
08.2005 - 07.2015
Telemarketing Supervisor
S/A, Salvador
12.2000 - 02.2005
MBA - Business Administration
University Canada West
Post Degree - Human Resources Management
Federal University of Bahia
Leaders course - Certificate - undefined
UFBA
Materials Management Course: Classification, Inventory Control and Warehouse - Certificate - undefined
School of Financial
Communication in Conflict Prevention and Resolution - undefined
School of Financial
Bachelor of Business Administration – Diploma - undefined
Catholic University of Salvador – UCSAL
Ethics and Public Service course - undefined
National School of Public
Administration
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