Soraya Ortiz Martinez
Vaughan,ON
Summary
Self-motivated Assistant provides administrative and organizational support in fast-paced environments. Proven track record of utilizing excellent time management skills to efficiently complete tasks and prioritize workloads. Demonstrated ability to develop and maintain positive relationships with clients and colleagues. Skilled at making complex tasks look effortless. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Beauty Advisor
Shoppers Drug Mart
Vaughan, ON
11.2022 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
- Followed up with customers to increase satisfaction with purchases and services.
- Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
- Provided expert makeup application services for special events, ensuring client satisfaction through tailored looks that highlighted natural features.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Assistant
Parthy Photo Booth
Aurora, ON
11.2021 - 10.2022
- Answered incoming calls promptly and professionally, providing assistance or forwarding calls to appropriate personnel
- Developed strong relationships with customers through exceptional customer service
- Maintained organized filing system both electronically and manually for easy access when needed
- Scheduled and confirmed appointments for clients, customers or supervisors
- Sent email, mail and memo correspondence on behalf of executives
- Answered telephones to route caller to appropriate individual or address general questions
- Processed invoices, purchase orders, expense reports and other documents related to financial transactions.
Sales Representative
Marshall
vaughan, ON
03.2019 - 10.2021
- Demonstrated excellent customer service skills when dealing with client inquiries
- Communicated product features, advantages, and benefits to customers
- Developed and maintained relationships with customers to ensure repeat business
- Adapted to and remained flexible in changing, fast-paced work environment
- Developed and maintained strong customer relationships and networks within designated sales territory
- Provided technical assistance to customers in order to resolve issues promptly.
Education
Diploma Beauty PMU - Artist Beauty
Becauty Artist Academy
Mexico, Ver02.2023
Diploma in Business Administration -
Universidad Hernan Cortes
06.2018
Skills
- Verbal and Written Communication
- Administrative Duties
- Computer Skills
- Configuring Devices
- Shift Coverage
- Microsoft PowerPoint
- Skilled in Type of Software
Languages
English
Full Professional
Spanish
Native or Bilingual
Certification
- Driven's Lisence G1
- Make up Artist
Personal Information
Maiden Name: Martinez
References
References available upon request
Additional Information
Personal Instagram
Timeline
Beauty Advisor
Shoppers Drug Mart
11.2022 - Current
Assistant
Parthy Photo Booth
11.2021 - 10.2022
Sales Representative
Marshall
03.2019 - 10.2021
Diploma Beauty PMU - Artist Beauty
Becauty Artist Academy
Diploma in Business Administration -
Universidad Hernan Cortes