Sora York
West Kelowna,BC
Summary
Excels at forming connections with guests and team members at the Old Vines Restaurant in Quails' Gate Estate Winery while maintaining high work standards in order to significantly improve service flow and guest satisfaction. Consistently demonstrated a strong attention to detail and a warm, professional approach, effectively balancing guest needs with operational demands within current and all previous occupations. Passionate about jazz, the natural world and its processes, painting, and exploring the outdoors.
Overview
4
4
years of professional experience
Work History
Host
Quails' Gate
06.2024 - Current
- Greeted and seated guests with a warm and professional demeanor, ensuring a welcoming atmosphere from the moment of arrival.
- Managed reservations and walk-ins, balancing guest expectations with table availability to optimize seating arrangements and minimize wait times.
- Provided personalized service by remembering guest preferences, celebrating special occasions, and offering tailored wine and food recommendations.
- Coordinated with servers, kitchen, and management to ensure smooth service flow and prompt resolution of any guest concerns.
- Maintained the reception area and dining room appearance, contributing to the restaurant’s upscale ambiance.
- Handled guest inquiries about the winery, menu, and events, enhancing the overall dining and winery experience.
Cashier
Nesters Market
04.2022 - 08.2023
- Greeted customers with a warm and friendly demeanor, engaging in conversations and building positive relationships with regular and new customers alike
- Maintained a high level of accuracy while handling cash and performing cash register reconciliations, ensuring the integrity of financial transactions.
- Proactively assisted customers with locating products, answering questions about prices, promotions, and product availability.
Cashier
Shoppers Drug Mart
09.2020 - 12.2021
- Efficiently operated cash registers, accurately processing transactions and handling various payment methods, including cash, debit cards, and credit cards.
- Provided friendly and attentive customer service, ensuring a positive shopping experience for pharmacy and food store customers.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
St. Michaels University School
Victoria, BC06.2024
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Detail Oriented
- Patience and Empathy
- Creativity
- Conscientiousness
- Passion for the Sciences and Arts
Languages
English
Native or Bilingual
Timeline
Host
Quails' Gate
06.2024 - Current
Cashier
Nesters Market
04.2022 - 08.2023
Cashier
Shoppers Drug Mart
09.2020 - 12.2021
High School Diploma -
St. Michaels University School
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