Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sora Jeong

Toronto,ON

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Ticket Seller

Interpark
04.2022 - 05.2023
  • Answered customer inquiries regarding ticket availability, pricing and event information.
  • Processed cash and credit card transactions securely and promptly for customer payments.
  • Used computerized ticketing systems to process ticket orders accurately and securely.
  • Handled ticket sales for baseball games.
  • Utilized customer service skills to resolve customer complaints and provide timely and accurate information.

Bakery Cashier

Bakery Millet
07.2019 - 08.2021
  • Maintained safe food handling standards at all times.
  • Operated cash register, quickly and accurately handled cash and card transactions and packaged orders neatly and correctly.
  • Maintained retail counter, restocked items and kept establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation and food safety standards.
  • Maintained current knowledge of menu items, ingredients and special order products for sale in bakery.
  • Marketed bakery products to customers and provided information on ingredients.

Sales Assistant

New Balance
01.2017 - 03.2019
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.

Food & Beverage Server

Shilla Hotel
05.2013 - 11.2014
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

Education

Bachelor of Arts - International Business

Dongduk Women's University
Seoul, Korea
08.2018

High School Diploma -

Ansan Dongsan High School
Ansan, Korea
02.2012

Skills

  • Courteous Phone Demeanor
  • Quality Control
  • Dining Crew Workflow Optimization
  • Glassware Polishing
  • Anticipating Guest Needs
  • Table Setting Arrangements
  • Dining Customer Service
  • Greeting and Seating Guests
  • Warm and Friendly
  • Customer Service and Rapport
  • Sales Expertise
  • Menu Item Recommendation

Certification

  • Smart Serve Certificate (Aug. 2023)
  • The HSK Level5 (Chinese Proficiency Test) (Mar. 2021)
  • The JLPT N1(Japanese Proficiency Test) (Feb. 2020)
  • Driver's license, Seoul, Korea (Jul. 2017)
  • The Goethe-Zerfikat B1(German Proficiency Test) (Jun. 2016)

Timeline

Ticket Seller

Interpark
04.2022 - 05.2023

Bakery Cashier

Bakery Millet
07.2019 - 08.2021

Sales Assistant

New Balance
01.2017 - 03.2019

Food & Beverage Server

Shilla Hotel
05.2013 - 11.2014

Bachelor of Arts - International Business

Dongduk Women's University

High School Diploma -

Ansan Dongsan High School

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Sora Jeong