Sopphia Kaiser
Stockton
Summary
Dynamic, results-oriented professional with a strong foundation in optimizing operational processes and driving efficiency improvements. Proven track record of successfully managing cross-functional teams to achieve project milestones while streamlining workflows. Expertise in strategic planning and problem-solving fosters a culture of continuous improvement and operational excellence. Committed to leveraging skills to enhance organizational performance and deliver impactful results.
Overview
17
17
years of professional experience
Work History
Operations Manager
Fox Rent-A-Car
Oakland, CA
02.2021 - Current
- Analyzed financial performance through regular P&L reviews to support effective budget management.
- Collaborated with Sales Director and General Manager to establish comprehensive short-term and long-term objectives and corresponding action plans.
- Analyzed operational needs and established scheduling strategies that improved labor efficiency and elevated service quality.
- Oversaw employee compliance with regulatory requirements. Cultivated strong partnerships to foster collaboration and drive operational efficiency. Led initiatives to optimize cost management across operations.
Operations Manager
Hertz
San Francisco, CA
07.2009 - 06.2020
- Managed workforce of 70-80 employees in one of the region's busiest sites to consistently meet established targets.
- Analyzed customer feedback and executed initiatives that resulted in a 70% increase in satisfaction ratings.
- Evaluated historical trends and current performance data to generate accurate sales and labor forecasts.
- Evaluated data trends and business metrics to support data-driven decision processes.
Education
Business Administration and Business Management
Chaminade University of Honolulu
06.2008
Skills
- Experienced with Microsoft Office suite
- Strategic problem analysis
- Flexible in dynamic environments
- Thoroughness in task execution
- Delivering results beyond expectations
- Regulatory compliance design
- Employee engagement facilitator
- Coordination of multi-unit operations
Timeline
Operations Manager
Fox Rent-A-Car
02.2021 - Current
Operations Manager
Hertz
07.2009 - 06.2020
Business Administration and Business Management
Chaminade University of Honolulu