SOPHIYA SIDHU
Pizza Delight
St. Thomas,ON
8
years of professional experience
Customer service specialist with expertise in prioritizing tasks and managing multiple responsibilities in high-pressure environments. Proven track record of collaborating effectively within teams to achieve both individual and organizational objectives. Recognized for adeptly resolving escalated customer support issues, enhancing overall customer satisfaction.
Work History
Cook
1 Year 4 Months- Prepared and cooked pizzas, pasta dishes, and appetizers according to company recipes, enhancing customer satisfaction.
- Maintained food quality, presentation, and cleanliness standards in fast-paced kitchen, supporting overall service excellence.
- Ensured food safety and hygiene protocols were followed consistently, meeting all health and safety regulations.
- Collaborated with team members to optimize kitchen operations and fulfill customer orders during peak hours.
Customer Service Rep
1 Year 2 Months- Maintained strong customer relationships by addressing questions and concerns promptly and professionally.
- Provided information to customers regarding products and services while effectively handling and resolving complaints.
- Resolved customer complaints while managing database records and drafting status reports on service issues to ensure accurate tracking.
- Performed data entry and research to troubleshoot customer problems.
Office Administrator
9 Months- Coordinated office activities and operations to ensure compliance with company policies and enhance overall efficiency.
- Managed phone calls and organized critical documents, including reports, emails, and letters for easy access.
- Supervise administrative staff and divide responsibilities to ensure performance.
- Oversaw office supplies and services, restocking inventory and developing essential office forms to streamline operations.
- Update office records and databases that contain personnel, financial, and office data.
Food Runner
3 Years 4 Months- Coordinated and guided food runners to ensure timely delivery of supplies to restaurants.
- Coordinated with sous chef and cooks to maintain adequate food supply from stockroom to restaurants.
- Monitored delivery times to ensure food items reached restaurants before stock depletion.
- Knowledge of food ingredients to be delivered according to restaurants and train the food runners about food products as well.
- Communicating clearly with the kitchen and front of house staff.
Team Lead
1 Year 3 Months- Assumed team leader responsibilities, driving increased production in the department to exceed sales goals.
- Mentored and guided employees, ensuring training in product knowledge and readiness to perform assigned duties.
- Provided exceptional customer service with greeting and acknowledging all customers in a friendly, professional manner.
- Maintained strong customer relationships by promptly addressing queries and concerns.
- Responded to customer inquiries regarding products and services.
Education
Business Management
High School
Skills
Effective multitasking
Positive mindset
Customer relationship management
Attention to detail
Analytical problem-solving
Communication expertise
Adaptability
Customer service
Focused and disciplined
Reliability
Team collaboration
Multilingual proficiency
Food preparation
Time management
Inventory management
Order fulfillment
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Cook
Pizza Delight
08.2023 - 12.2024Read More
Customer Service Rep
Debco Solutions
05.2022 - 07.2023Read More
Office Administrator
Growing Globe Immigration
03.2021 - 12.2021Read More
Team Lead
The Mighty Cob
05.2017 - 08.2018Read More
Food Runner
OTG Management
12.2016 - 04.2020Read More
Humber College
Business Management
Read More
Sacred Heart Convent School
High School
Read More