Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sophillia Tagaban

Sophillia Tagaban

Entrepreneur
San Rafael

Summary

Dynamic retail business owner with a proven track record at Heart Blaster, excelling in e-commerce management and entrepreneurial leadership. Successfully launched an online platform, driving significant revenue growth while fostering strong vendor relationships and enhancing customer service. Recognized for strategic decision-making and operational efficiency, resulting in increased brand visibility and customer engagement.

Overview

26
26
years of professional experience

Work History

Retail Business Owner

Heart Blaster
06.2017 - Current
  • Analyzed sales data to identify trends, adjust inventory levels, and plan future merchandising efforts accordingly.
  • Developed strong relationships with vendors, negotiating favorable terms for product purchases and deliveries.
  • Organized successful in-store events to drive foot traffic and boost sales during key periods throughout the year.
  • Implemented inventory management systems which reduced storage costs while maintaining adequate stock levels for seamless business operations.
  • Maintained a visually appealing store layout that encouraged browsing and increased the average transaction value.
  • Managed inventory efficiently, ensuring optimal stock levels and minimizing waste.
  • Collaborated with local community organizations to host events, increasing brand visibility within the target market area.
  • Expanded retail business through effective marketing campaigns and ongoing promotions.
  • Launched an e-commerce platform to reach new customers and increase overall revenue.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Streamlined vendor communication processes leading to stronger partnerships resulting in improved product quality.

Bill Collector

NCO Financial Systems
09.2000 - 09.2001
  • Achieved consistent performance targets by diligently working assigned accounts and following up on outstanding debts.
  • Streamlined internal processes by implementing improved organizational systems for tracking and managing delinquent accounts.
  • Provided constructive feedback to peers, improving overall team performance and communication.
  • Implemented personalized approaches for each debtor based on background information research, enhancing negotiation outcomes.
  • Improved client relations by maintaining clear communication and regularly updating them on their account statuses.
  • Developed strong relationships with clients'' representatives which aided in resolving disputes efficiently.
  • Negotiated settlements with debtors while maintaining professionalism and adherence to company policies.
  • Built rapport with clients through empathetic communication, leading to increased success in payment negotiations.
  • Maintained a high level of customer satisfaction through respectful interactions during challenging situations.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Researched billing errors and discrepancies to initiate corrective action.

Assistant Manager

Crescent Jewlers
08.1999 - 08.2000
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

Associate of Science - Human Services

Cabrillo College
Aptos, CA
05.2001 -

GED -

Santa Cruz Adult School
Santa Cruz Ca
05.2001 -

Skills

Entrepreneurial leadership

Business networking

E-commerce management

Customer service

Verbal and written communication

Professional networking

Team collaboration and leadership

Public Relations

Manufacturing

Quality assurance

Project management

Driven and determined

Start-up operations

Strategic Decision-making

Multitasking

Excellent communication

Team collaboration

Organizational skills

Accomplishments

  • Achieved creating and launching a startup retail ecommerce through effectively applying my personal skills.
  • Achieved a role as a co-designer and project coordinator through effectively launching new collections for Heart Blaster.
  • Collaborated with multiple artists and graphic designers in the development of original brand designs .
  • Collaborated with multiple manufacturing companies in the development of products.
  • Supervised and collaborated with nonprofit organizations for fundraiser events.
  • Collaborated with nonprofit youth organizations Project Level and Mid-peninsula Boys and Girls Club in the development of summer projects and structured campaigns.
  • Achieved a Billboard Campaign in front of Oracle Arena in Oakland by working with Bay Area media company OUTFRONT.
  • Achieved multiple publishing opportunities by working with various editors in public relations and media with accuracy and efficiency for branding through Ragdoll PR.
  • Started a nonprofit organization
  • Organized production teams for photoshoots and video campaigns for branding.

Timeline

Retail Business Owner

Heart Blaster
06.2017 - Current

Associate of Science - Human Services

Cabrillo College
05.2001 -

GED -

Santa Cruz Adult School
05.2001 -

Bill Collector

NCO Financial Systems
09.2000 - 09.2001

Assistant Manager

Crescent Jewlers
08.1999 - 08.2000

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