Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
BusinessAnalyst

Sophie Marie Bisenio

Leduc,AB

Summary

Results-oriented, skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow, and production by uncovering trends affecting business success. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Senior Credit and Collections Analyst

Safari Micro Inc
09.2020 - 11.2023
  • Assessed company's credit history to determine degree of risk involved in making financial commitment to them
  • Collection of aged receivables
  • Reconciling accounts including invoices, on-account payments, credit memos, and deductions
  • Assessing credit worthiness of customers
  • Make recommendations based on results of assessments using credit tools.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Identified and resolved problems through root cause analysis and research.
  • Generated reports detailing findings and recommendations.

Credit Analyst - Senior Team Lead

Insight Direct Philippines
10.2007 - 09.2020
  • Understanding of credit assessment procedures and risk analysis approaches
  • Oversees collection of past-due accounts and sets conditions for settlement
  • Ensure that orders are processed according to specific rules.
  • Assessed credit risk and analyzed financial statements.
  • Analyzed credit scores to determine borrowers' creditworthiness.
  • Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
  • Ensured compliance with internal policies and regulatory requirements through diligent documentation of all credit decisions.
  • Assisted in maintaining diversified portfolio through thoughtful selection of new customers based on rigorous credit analysis standards.

Food Server

The Vegetarian Kitchen
01.2016 - 01.2020
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Managed cash register accurately, ensuring proper handling of transactions and tips.
  • Cultivated warm relationships with regular customers.

Education

Some College (No Degree) - Commerce

University of Baguio
Baguio City, PH

Caregiving NCII -

World Citi Colleges
Manila, PH
10.2023

Skills

  • Analytical Thinking
  • MS Excel
  • Team Collaboration and Leadership
  • Documentation And Reporting
  • Data Research and Validation
  • Continuous Improvement
  • Risk Analysis
  • Account Reconciliation
  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Order Accuracy

Languages

English
Filipino

Certification

  • IELTS General Training - 12/2023


  • Occupational First Aid and Basic Life Support – CPR with AED | Philippine Red Cross - 07/2023

Timeline

Senior Credit and Collections Analyst

Safari Micro Inc
09.2020 - 11.2023

Food Server

The Vegetarian Kitchen
01.2016 - 01.2020

Credit Analyst - Senior Team Lead

Insight Direct Philippines
10.2007 - 09.2020

Some College (No Degree) - Commerce

University of Baguio

Caregiving NCII -

World Citi Colleges

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Sophie Marie Bisenio