Sophie Wheeler
Medicine Hat,AB
Summary
An aspiring Counseling Psychologist with over 8 years of experience working with children, youth, and families within my home community. A caring person with strong analytical skills and the ability to identify problems and assist in helping using knowledge, empathy, and education. A compassionate community member with great communication skills and knowledge of community resources. A collaborative individual with experience in working with parents and children with a strength-based focus.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Program Supervisor
Bridges Family Programs
01.2024 - Current
- Supervise family support programming in both Medicine Hat and Brooks offices.
- Oversee staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
- Schedule and supervise staff meetings to discuss new ideas and update participants on program details and milestones.
- Provide regularly monthly supervisions to staff to ensure well-being and review job-performance.
- Provide guidance and support to staff members.
- Run the wellness committee and create programming to maintain and improve workplace mental health and psychological safety.
- Participated in community events to promote services and engage with public.
- Analyzed trends and data to inform decision-making and program development.
Family Support Worker
Bridges Family Programs
04.2021 - 01.2024
- Developed strong rapport with clients, fostering trust necessary for effective intervention.
- Connected families with community resources such as housing assistance, financial aid programs, and educational opportunities.
- Strengthened families'' resilience through crisis intervention, motivational interviewing, and referral services.
- Hold a client load and maintain files in accordance with accreditation standards.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Maintained accurate case documentation, ensuring timely reporting to supervisors and compliance with agency requirements.
- Promoted healthy communication within families by mediating conflicts and facilitating open discussions.
- Coordinated services for children with special needs by collaborating closely with healthcare providers and school personnel.
Support Worker
McMan Youth Family And Community Services Association
06.2023 - 06.2024
- Helped youth with daily tasks including organization, cooking, and life skills. Used trauma-informed practise to support youth during their time at the shelter.
- Provided relief for full-time staff, provided services on a casual basis. Worked in permanent supportive housing, and youth shelter.
- Assisted clients in navigating social services systems to access necessary resources such as housing assistance or medical care during recovery process.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Provided emergency first aid including Naloxone administration, CPR, and wound care.
Receptionist/COVID-19 Screener
Riverview Care Centre
02.2020 - 04.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Lifeguard and Instructor
University of Alberta
01.2018 - 01.2020
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided swimming lessons to children and adults.
- Developed an adapted program to meet the needs of swimmers with disabilities.
- Collaborated closely with management to identify areas for improvement within the lifeguarding program.
Shift Supervisor, Lifeguard and Instructor
City of Medicine Hat
01.2016 - 01.2018
Front Desk Attendant and Receptionist
YMCA
01.2015 - 01.2016
Lifeguard, Day Camp Leader
YMCA
01.2014 - 01.2016
Birthday Party Attendant and Childcare
01.2012 - 01.2014
Education
Masters Certificate of Public Health - Advanced Clinical Studies of Addiction
University of Lethbridge
Lethbridge, AB2024
Bachelor of Arts - Psychology
University of Alberta
Edmonton, AB04.2021
Skills
- Motivational Interviewing
- Resilience building
- Behavioral support
- Crisis Intervention
Certification
- ASIST
- First Aid, level C
- CPR, AED
- Family Violence Training
- Leadership
- Brainstory
- FOIP
- Motivational interviewing Level 1
- Trauma informed care certificate
- Gender Based Analysis Plus
- Indigenous training
- Vicarious Trauma training
- De-Escalation training
Volunteer Experience
- Victims’ assistance, Medicine Hat Police Service, 2020-01-01, 2021-12-31
- Youth Restorative Action Project Volunteer, 2019-01-01, 2019-12-31
- Swim Abilities Volunteer, U of A, 2019-01-01, 2019-12-31
- Sport for All Adapted Physical Education Volunteer, Herald School, 2017-01-01, 2018-12-31
- Badminton Volunteer Coach, MHHS, 2017-01-01, 2018-12-31
- Homeschool Gym Class Volunteer Teacher, YMCA, 2012-01-01, 2015-12-31
- Rock Wall Volunteer, YMCA, 2012-01-01, 2014-12-31
- Childcare Volunteer, YMCA, 2012-01-01, 2014-12-31
Timeline
Program Supervisor
Bridges Family Programs
01.2024 - Current
Support Worker
McMan Youth Family And Community Services Association
06.2023 - 06.2024
Family Support Worker
Bridges Family Programs
04.2021 - 01.2024
Receptionist/COVID-19 Screener
Riverview Care Centre
02.2020 - 04.2021
Lifeguard and Instructor
University of Alberta
01.2018 - 01.2020
Shift Supervisor, Lifeguard and Instructor
City of Medicine Hat
01.2016 - 01.2018
Front Desk Attendant and Receptionist
YMCA
01.2015 - 01.2016
Lifeguard, Day Camp Leader
YMCA
01.2014 - 01.2016
Birthday Party Attendant and Childcare
01.2012 - 01.2014
Masters Certificate of Public Health - Advanced Clinical Studies of Addiction
University of Lethbridge
Bachelor of Arts - Psychology
University of Alberta
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