SOPHIE WHAITE
Tracy
Summary
Dynamic HR leader with extensive experience at Ralph Lauren, driving operational efficiency and enhancing team performance. Expert in talent acquisition and conflict resolution, achieving a 30% increase in sales through strategic workforce management. Proven track record in fostering a high-performance culture and optimizing staffing strategies to align with business goals.
Overview
7
7
years of professional experience
Work History
MULTI-UNIT HR MANAGER
Ralph Lauren
Livermore
05.2023 - Current
- Managed two store teams totaling 100+ associates, cultivating a high-performance, customer-focused culture aligned with the Ralph Lauren brand values.
- Led HR operations for a team of 100+ employees, streamlining payroll and compliance processes to enhance efficiency and accuracy.
- Drove a 30% increase in fiscal sales for FY25 through strategic workforce management, operational alignment, and high-impact performance coaching.
- Led recruitment and onboarding of 15+ employees, reducing turnover by 20% and boosting satisfaction scores by 25%.
- Created and delivered customized training and development programs, driving a 20% boost in employee performance and career progression.
- Launched targeted employee recognition programs, boosting engagement by 30% and productivity by 20%.
- Partnered with leadership to optimize staffing strategies, increasing operational efficiency by 15% and aligning labor needs with business goals.
- Cultivated a harmonious workplace by resolving conflicts effectively, leading to a 25% increase in employee satisfaction.
- Achieved a 15% increase in customer retention through service and operational improvements.
- Consistently exceeded store expectations and outperformed the store in all customer experience segments, leading in satisfaction, service quality, and engagement metrics.
OPERATIONS MANAGER
Ralph Lauren
Livermore
06.2021 - 05.2023
- Managed daily operations and logistics for a high-volume retail store, supervising 40+ associates and ensuring exceptional customer service and operational execution.
- Managed inventory for 65,000+ units, maintaining stock levels and achieving shrinkage below 2%.
- Directed all logistics, shipment processing, and inventory management operations, achieving 99% inventory accuracy.
- Led the 'Floor First' shipment processing team, optimizing workflows and reducing processing time by 20%.
- Utilized operational and labor data to forecast staffing needs, reducing labor costs while maintaining service excellence during peak periods.
- Mentored and empowered 10 new hires, enhancing team collaboration and increasing performance by 20%.
OPERATIONS SUPERVISOR
Ralph Lauren
Livermore
04.2020 - 06.2021
- Supervised daily store operations, coordinated staffing schedules, and ensured smooth execution of shipment and floor processes.
- Collaborated with management to improve operational workflows, reducing inefficiencies and boosting productivity by 15%.
- Trained and mentored team members, fostering a culture of collaboration and accountability.
FULL-TIME BRAND AMBASSADOR
Ralph Lauren
Livermore
06.2018 - 04.2020
- Delivered exceptional customer service while meeting and exceeding sales goals.
- Assisted in merchandising, inventory management, and visual presentation to maintain brand standards.
- Built strong relationships with clients, contributing to increased customer loyalty and repeat business.
Education
Business - General
Chabot College
Hayward, CA01.2026
General Education -
John C. Kimball High School
Tracy, CA01.2018
Skills
- Multi-unit leadership and team development
- Operational efficiency and process optimization
- Talent acquisition, onboarding, and retention
- HR compliance, employee relations, and conflict resolution
- Payroll, scheduling, and leave management (LOA)
- Inventory control, loss prevention, and logistics management
- Customer experience and retention strategies
- Data-driven workforce and labor forecasting
- Human resources management
- Customer service
- Performance coaching
- Team building
- Conflict resolution
- Training development
References
References available upon request.
Timeline
MULTI-UNIT HR MANAGER
Ralph Lauren
05.2023 - Current
OPERATIONS MANAGER
Ralph Lauren
06.2021 - 05.2023
OPERATIONS SUPERVISOR
Ralph Lauren
04.2020 - 06.2021
FULL-TIME BRAND AMBASSADOR
Ralph Lauren
06.2018 - 04.2020
Business - General
Chabot College
General Education -
John C. Kimball High School