Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophie Watson

Summary

Detail-oriented Claims Adjuster with a 5-year industry background, and a strong focus placed on work ethic and personal integrity whilst maintaining excellent interpersonal communication skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and adept at creative and collaborative problem solving.

Overview

9
9
years of professional experience

Work History

Auto Claims Adjuster

BCAA Insurance
01.2022 - Current
  • Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
  • Established an effective system for tracking and monitoring claims from initial report to final resolution, ensuring timely updates were provided to all relevant parties.
  • Provided exceptional customer service at all stages of the claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.
  • Mitigated potential litigation risks through careful attention to detail in documenting evidence gathered during investigations and claim evaluations.
  • Delivered comprehensive training to new hires on essential auto claims adjusting skills and techniques for optimal job performance.

Personal Support Worker

Private Care
07.2022 - 07.2023
  • Assistance with daily living activities, running errands, and household chores, dressing guidance, grooming, meal preparation, and medication reminders.
  • Training and coordinating work of new support workers
  • Recording status and duties completed in logbooks for management.
  • Building and maintaining rapport with client and family members to facilitate trusting caregiver relationship.
  • Flexible evening and nighttime support over 8 hour shifts.

Auto Claims Adjuster

Intact Insurance
10.2020 - 01.2022
  • Expedited claim settlements by maintaining open lines of communication with all parties involved, fostering trust, and ensuring a smooth process.
  • Multitasked claims and maintained a high volume caseload efficiently.
  • Utilized strong negotiation skills to settle disputed liability cases in a fair and reasonable manner, ultimately minimizing company exposure to financial risk.
  • Documented all findings in concise reports.
  • Worked flexible hours across night, weekend and holiday shifts.

Regional Director

UCP Board of Directors
10.2019 - 10.2021
  • Attended monthly board meetings to discuss regional issues with Premier and increase fair representation of local community interests within Calgary area.
  • Provided feedback on policy and governance proposals submitted by constituency associations, assisted with submission and development process for policy, and attended local constituency meetings to establish strong communication between Board, MLAs and party membership at large.
  • Participated actively with policy planning and governance committee, as well as training and education subcommittee, helping develop and promote grassroots structures and processes for policy, and subsequent mentoring of constituency associations.

Co-Leader

CSR Momentum Committee (Intact Insurance)
01.2020 - 10.2020
  • Planned and promoted interdepartmental events, managed monthly calendar for upcoming social projects and important dates, working with co-lead to ensure smooth implementation of committee ideas.
  • Involved team members and committee members in development of activities and circulation of materials for workflows and best practices.
  • Encouraged participation in upcoming events in group huddles seeking feedback, engagement, and active participation amongst Customer Service Representatives.

Customer Service Representative

Intact Insurance
08.2019 - 10.2020
  • Assisted customers with their claims-related needs as well as providing effortless customer experience, managing upwards of 60 inquiry calls in a business day.
  • Worked in cooperation with adjusters from auto, property, and other departments to ensure consistency of information and improved workflow.
  • Ensured notes on files were up-to-date and provide detailed information to customers over the phone.
  • Presented creative solutions and fresh perspective for solving customer issues, and improvised when necessary to ensure that customer needs were met satisfactorily.
  • Provided feedback on existing workflows, promoted cohesiveness within a team environment, and demonstrated quick critical thinking skills to move claims process forward in an efficient and timely manner.

Social Media Rep

Room Where It Happens
04.2019 - 01.2020
  • Coordinated social media campaigns and event promotion, assisting with securing donors.
  • Organized outreach to young professional women interested in shaping public policy.
  • Promoted the brand and organization via Instagram advertising.
  • Invited empowered and forward-thinking leaders in the local community to attend events and pitch presentations to members.

Learning and Development Coordinator

Intact Insurance
04.2019 - 08.2019
  • Assisted with National Strategic Projects, internal training and external training.
  • Managed continuing education accreditation and provided technical and strategic support for brokers.
  • COMPASS broker training tool and CAMPUS employee training.
  • Directed database cleanup and kept information organized and up-to-date.
  • Provided friendly, forward-facing, and effective customer service and maintained strong professional relationships with brokers and business development managers, increasing participation.

Administrative Assistant and Outreach Coordinator

MP Tom Kmiec
06.2018 - 12.2018
  • Direct constituent assistance with EI and other benefits, immigration concerns, work permits, PR and refugee status, and related case work issues.
  • Scheduling and event planning, arranging constituent meetings, as well as attending events with and on behalf of the Member.
  • Volunteer coordinating (door-knocking, event volunteers).
  • Prepared and presented monthly updates for various communities within the constituency.
  • Provided integral support on research projects and general database maintenance.
  • Presented timely updates for the Member on critical ongoing files, overall workload progress and constituent concerns.

Finance Committee and Legislative Assistant

MP Tom Kmiec, Ottawa Office
08.2017 - 06.2018
  • Drafted and presented regular reports, briefings, and agendas, providing strategic assistance and ensuring the Member was kept up-to-date.
  • Identified, researched and tracked legislative issues relevant to current public issues, compiling information for research projects and outgoing constituent communication.
  • Organized and planned meetings with high-level political appointees and elected officials and stakeholders, attending events on behalf of the Member.
  • Preparation for Finance and Pre-Finance Committee meetings including background research on attendees, suggesting talking points, briefing and coordinating replacements as necessary.
  • Regular attendance at and observance of Committee proceedings.

Humanitarian Aid Worker

YWAM Bethlehem
07.2015 - 12.2016
  • Participated in humanitarian outreach programs in Himalayan Mountain regions and New Zealand, working with underprivileged villages and religious communities.
  • Volunteered in children's group homes with various domestic tasks, facilitating creative and engaging play activities.
  • Assisted with and implemented various educational programs for Indigenous youth groups and organized fundraising.
  • Prepared meals and cleaned houses for pregnant and underprivileged women.
  • Collaborated with other volunteers to plan and coordinate care for community members.

Education

Bachelor of Arts - Psychology

Athabasca University
Athabasca, AB
06.2028

Skills

  • Proficient use of Microsoft Office software
  • Excellent problem-solving abilities
  • Technical knowledge
  • Customer service expertise
  • Attention to Detail
  • Multitasking

Timeline

Personal Support Worker

Private Care
07.2022 - 07.2023

Auto Claims Adjuster

BCAA Insurance
01.2022 - Current

Auto Claims Adjuster

Intact Insurance
10.2020 - 01.2022

Co-Leader

CSR Momentum Committee (Intact Insurance)
01.2020 - 10.2020

Regional Director

UCP Board of Directors
10.2019 - 10.2021

Customer Service Representative

Intact Insurance
08.2019 - 10.2020

Social Media Rep

Room Where It Happens
04.2019 - 01.2020

Learning and Development Coordinator

Intact Insurance
04.2019 - 08.2019

Administrative Assistant and Outreach Coordinator

MP Tom Kmiec
06.2018 - 12.2018

Finance Committee and Legislative Assistant

MP Tom Kmiec, Ottawa Office
08.2017 - 06.2018

Humanitarian Aid Worker

YWAM Bethlehem
07.2015 - 12.2016

Bachelor of Arts - Psychology

Athabasca University

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