Sophie Walker
Santa Monica
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hostess
Superba
02.2025 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Opened and closed seating sections according to volume of guests.
Barista
Cafe Iveta, Westside
02.2024 - 09.2024
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Barista
Blue Bottle Coffee
06.2022 - 09.2022
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Front of House Staff Member
Acai Nation
06.2020 - 10.2020
- Established welcoming atmosphere by greeting each guest warmly.
- Prepared smoothies and acai bowls
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
Hostess
Margo's Restaurant
06.2019 - 09.2019
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Greeted guests, cultivating positive and welcoming atmosphere
Education
Bachelor of Arts - Psychology
University of California, Santa Cruz
Santa Cruz, CA06-2024
High School Diploma -
Santa Monica High School
Santa Monica06-2020
Skills
- Safe food handling
- Reservations management
- Hospitality and accommodation
- Beverage preparation
- Effective multitasking
- Guest relations
- Customer service
Certification
- ServSafe
Timeline
Hostess
Superba
02.2025 - Current
Barista
Cafe Iveta, Westside
02.2024 - 09.2024
Barista
Blue Bottle Coffee
06.2022 - 09.2022
Front of House Staff Member
Acai Nation
06.2020 - 10.2020
Hostess
Margo's Restaurant
06.2019 - 09.2019
Bachelor of Arts - Psychology
University of California, Santa Cruz
High School Diploma -
Santa Monica High School
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