Sophie Turcotte
Victoria,BC
Summary
Waitress with 8+ years of experience providing excellent service at quality establishments. Familiar with POS terminals & common restaurant machinery, & possess a proven ability to upsell alcohol, desserts, & appetizers to customers. Looking to leverage my knowledge & experience into a waitressing role.
Overview
10
10
years of professional experience
Work History
Yoga Instructor
Quantum Yoga Club
03.2013 - Current
- Promote safe & inclusive environment for club members.
- Sell memberships.
- Arrive early to set up room, greet students, answer questions.
- Maintain accurate class attendance records & student information to facilitate communication with students.
- Lead safe & effective exercise programs for class members.
Waitress
The Beagle Pub
03.2022 - 11.2022
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients & cooking methods.
- Monitored patrons for alcohol intake to appropriate levels & took measures to curtail inappropriate behaviour.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Upsold clients beverages, appetizers, main courses & deserts.
- Collected payment for food & drinks served, balanced cash receipts and maintained accurate cash drawer.
- Up kept stylish appearance!
Studio Owner / Director
Bikram Yoga West Edmonton
01.2019 - 01.2022
- Yoga business required teaching classes, managing 15+ staff, customer phone calls, emails, building strong relationships with community & advertising.
- Scheduled employees for shifts, taking into account customer traffic & employee strengths.
- Monitored daily cash discrepancies, inventory.
- Excellent customer service skills.
Education
Yoga Certification -
Bikram Yoga College of India
Los Angeles04.2013
Graduate Certificate -
Porter Creek Secondary School
Whitehorse, YT07.2008
Skills
- Team player
- Engaged demeanour
- Communication & Interpersonal Connection
- Sales experience
References
Joy Anderson
250-634-0125
Owner at Quantum Yoga Club
Bella Stevens
639-571-0235
Manager at Beagle Pub
Ken Mayes
250-271-8412
Owner at ZenZen Amazon Delivery
Timeline
Waitress
The Beagle Pub
03.2022 - 11.2022
Studio Owner / Director
Bikram Yoga West Edmonton
01.2019 - 01.2022
Yoga Instructor
Quantum Yoga Club
03.2013 - Current
Yoga Certification -
Bikram Yoga College of India
Graduate Certificate -
Porter Creek Secondary School