Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophie Sorensen

Fairfax,CA

Summary

Empathetic, passionate, driven individual with a Bachelor's degree in Sociology, eager to transition into a Direct Support Professional role. 5+ years of experience in the fast-paced hospitality & customer service industry have served as a strong foundation to hone in on communication, problem-solving, and interpersonal skills. Relevant college coursework has been valuable to developing a thorough understanding of human behavior, community integration, and the importance of individualized care from an intersectional perspective. Committed to making a positive impact by promoting independence, dignity, and well-being for diverse populations. Quick to learn, adaptable, and deeply dedicated to providing quality care and compassionate, person-centered support.

Overview

7
7
years of professional experience

Work History

Host, Busser, Food Runner, Expo

Wonderland Ocean Pub
08.2022 - 10.2024
  • Supported team in maintaining cleanliness and orderliness of high-volume beach restaurant/bar
  • Welcomed and catered to guests with a friendly demeanor, enhancing their overall experience and building lasting connections
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts, stepping in where needed
  • Coordinated with team to prepare venue for various functions, including large parties and special events
  • Improved guest satisfaction by promptly addressing inquiries and requests.
  • Collaborated with kitchen staff to ensure quality, timely service of food and beverages

Host

Sushi Lounge Point Loma
02.2022 - 06.2022


  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Contributed to team success through effective communication and cooperation with coworkers and management.

Sales Associate

The Herban Garden
06.2017 - 08.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Bachelor of Arts - Sociology

San Diego State University
San Diego, CA
05-2024

Skills

  • Hospitality services
  • Communication skills
  • Attention to detail
  • Problem solving
  • Team collaboration
  • Positive attitude
  • Relationship building
  • Cultural awareness

Timeline

Host, Busser, Food Runner, Expo

Wonderland Ocean Pub
08.2022 - 10.2024

Host

Sushi Lounge Point Loma
02.2022 - 06.2022

Sales Associate

The Herban Garden
06.2017 - 08.2021

Bachelor of Arts - Sociology

San Diego State University
Sophie Sorensen