Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sophie Shaver

Waterloo

Summary

Compassionate and dependable professional with a background in customer service and a strong interest in victim advocacy. Experienced in fast-paced environments, building client relationships, and supporting team operations. Currently pursuing a career in victim services with a focus on supporting vulnerable populations.

Overview

5
5
years of professional experience

Work History

Barista

Starbucks
03.2023 - Current
  • Greet new and returning customers with friendly, personalized service to foster meaningful guest connections.
  • Prepare high-quality, handcrafted coffee and tea beverages tailored to customer specifications.
  • Operate POS and Drive-Thru systems efficiently during peak hours to ensure quick and accurate service.
  • Maintain a clean and organized workspace in alignment with company health, safety, and food handling standards.
  • Stock, rotate, and label ingredients and supplies to support smooth daily operations.
  • Participate in weekly deep cleaning of the store to uphold company cleanliness standards.
  • Contribute to a collaborative team environment with a focus on consistency, quality, and customer satisfaction.

Hostess and Bartender

The Keg Steakhouse + Bar
07.2021 - 09.2022
  • Greeted and welcomed guests in a professional and friendly manner, ensuring a positive first impression.
  • Managed reservation bookings and waitlists via phone and in-person using the restaurant’s scheduling system.
  • Escorted guests to assigned tables while maintaining effective communication with front-of-house staff.
  • Crafted a variety of cocktails with strong knowledge of drink recipes, ingredients, and presentation standards while maintaining a clean, organized, and well-stocked bar area during high-volume service periods.
  • Received and stored weekly liquor inventory, ensuring proper stock rotation and labeling.
  • Prepared house-made syrups and drink components to support consistent quality and efficiency.
  • Smart Serve certified, with a strong understanding of responsible alcohol service and compliance regulations.

Deli Department

Sobeys
08.2020 - 08.2021
  • Prepared sandwiches with attention to food safety standards.
  • Maintained a clean and organized workstation in compliance with health and safety regulations.
  • Assisted with general food preparation tasks, including slicing meats and cheeses and restocking supplies.
  • Provided friendly and efficient customer service at the deli counter.
  • Ensured proper labeling, storage, and rotation of deli products to minimize waste.

Education

Certificate - Victimology

Conestoga College
Kitchener, ON
06-2025

Diploma - Police Foundations

Algonquin College
Ottawa, ON
06-2023

High School Diploma -

Sir Wilfred Laurier Secondary School
Orleans, ON
06-2020

Skills

  • Effective communication abilities
  • Dependable, reliable, and punctual
  • Adaptable learner with strong multitasking skills
  • Highly self-motivated and a team player
  • Health and food safety compliance
  • Committed athlete with a national-level competitive background

Accomplishments

    Partner of the Quarter - Starbucks (2024): Recognized for consistently going above and beyond in daily operations, demonstrating exceptional work ethic, reliability, and dedication to store success.

Timeline

Barista

Starbucks
03.2023 - Current

Hostess and Bartender

The Keg Steakhouse + Bar
07.2021 - 09.2022

Deli Department

Sobeys
08.2020 - 08.2021

Certificate - Victimology

Conestoga College

Diploma - Police Foundations

Algonquin College

High School Diploma -

Sir Wilfred Laurier Secondary School

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Sophie Shaver