Sophie Parsons
Medicine Hat
Summary
Dependable individual with strong work ethic versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at maintaining displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
5
5
years of professional experience
Work History
Sales Associate
Ardene
06.2022 - 10.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Trained new employees on customer service, money handling and organizing strategies.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm and professional demeanor during busy times and staff shortages.
Sales Associate
Hot Topic
10.2021 - 04.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Actively engaged with potential customers in prompt and friendly manner.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
Retail Sales Associate /Cashier
Dollarama
09.2019 - 01.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Answered customer questions and assisted to ensure positive shopping experience.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
Lot Manager
Bentley / Aston Martin Distinctive Collection
01.2019 - 08.2019
- Daily inspection of vehicle lot for cleanliness, alignment and visually pleasing presentation.
- Parked vehicles in visually appealing ways to attract customer attention and increase sales.
- Assisted sales and service staff with moving extremely valuable and elite vehicles in order to keep operations running smoothly.
- Chauffeured clients to destinations throughout Calgary and surrounding area.
- Maintained efficient communication with dealership managers to ensure daily goals and tasks were met.
Education
Bachelor of Arts - Psychology
University Of Athabasca
High School Diploma -
Medicine Hat Secondary
Medicine Hat, AB06.2019
Skills
- Extensive experience in customer service
- Excellent knowledge and ability working with registers and handling sales transaction
- Ability to work with a diverse customer demographic
- Good conflict resolutions skills
- Strong persuasive sales skills
- Extensive experience in managing and organizing merchandise
- Dependable and able to work with little to no supervision
- Strong team player
Timeline
Sales Associate
Ardene
06.2022 - 10.2023
Sales Associate
Hot Topic
10.2021 - 04.2022
Retail Sales Associate /Cashier
Dollarama
09.2019 - 01.2021
Lot Manager
Bentley / Aston Martin Distinctive Collection
01.2019 - 08.2019
Bachelor of Arts - Psychology
University Of Athabasca
High School Diploma -
Medicine Hat Secondary
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