SOPHIE OUIMETTE
Moose Creek,Canada
Summary
Analytical professional prepared for this role with extensive experience in data analysis and interpretation. Known for delivering actionable insights and driving process improvements that align with business goals. Highly collaborative team player with focus on achieving results and adapting to changing needs. Skilled in statistical analysis, data visualization, and project management.
Overview
13
13
years of professional experience
Work History
Analyst, International Accounting and Reporting
Canada Post
04.2021 - Current
- Utilize both manual and computerized systems to verify inbound accounts from foreign postal administrations and prepare outbound accounts for submission, ensuring accuracy and completeness of source documents (e.g., air/surface mail delivery bills, verification notes, parcel bills) within required timelines.
- Liaise with foreign postal administrations to obtain missing or clarifying information as needed.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Update and correct records in Canada Post Corporation systems to reflect accurate account data.
- Maintain country-specific sub-ledgers and support the accurate recording and balancing of financial transactions related to international settlements.
- Analyze settled accounts by matching and releasing invoices within SAP, contributing to timely and accurate financial reconciliation.
- Assess the overall financial position between Canada Post and foreign postal administrations to determine payment obligations, including currency selection (USD, CAD, EUR) and banking details based on bilateral agreements and payment history.
- Conduct collection activities to resolve outstanding receivables, including preparing and sending reminders, re-billing incorrect amendments, and issuing supplementary billings with supporting documentation.
- Generate and maintain status reports on outstanding accounts and escalate anomalies to appropriate stakeholders for resolution.
Officer, Order To Cash, Resource Optimization
Canada Post
06.2020 - 04.2021
- Was accountable for planning, budgeting, forecasting, verification, analysis, and reporting services to support labour resourcing across OTC operations groups.
- Developed and delivered staffing schedules that aligned with OTC management requirements and complied with obligations outlined in applicable collective agreements.
- Collaborated with OTC functional managers to create operating plans and schedules that met service standards and corporate objectives while minimizing operational costs.
- Monitored labour utilization against established plans and reported findings, contributing to the development of corrective actions to address significant variances.
Analyst, Master Data
Canada Post
03.2019 - 05.2020
- Set up, modified, and maintained internal and external customer authorized user and contract master data in SAP, ensuring compliance with corporate business rules, criteria, and standards.
- Conducted data pre-validation to uphold data integrity and supported the transition of commercial customers from non-automated to automated sites and invoicing systems.
- Ensured accurate data entry for customer setups and modifications, validated pricing, and maintained high data quality to support positive Customer Satisfaction Index (CSI) outcomes.
- Processed customer applications within stipulated Service Level Agreements (SLAs), ensuring timely and accurate onboarding.
- Coordinated and provided guidance on SAP-related information, liaising with functional teams and external customers to investigate and resolve issues related to customer/contract setup, maintenance, and linkage.
- Responded to CRM cases and provided actionable recommendations to Sales Representatives to support customer relationship management and contract accuracy.
Analyst, Credit Management Group
Canada Post
04.2018 - 03.2019
- Managed commercial customer accounts, ensuring timely payments and accurate financial adjustments.
- Investigated discrepancies, processed refunds, and maintained data integrity across SAP systems.
- Resolved CRM service tickets, updated account notes, and delivered effective customer service.
- Communicated account activity, recommended payment options, and negotiated repayment schedules.
- Flagged credit risks and advised the credit department on potential issues.
Financial Administrator
Laperriere Motosports
08.2017 - 04.2018
- Prepared monthly financial statements and year-end audit documentation.
- Processed payroll, T4 slips, and government remittances including DAS.
- Reconciled multiple bank accounts and managed accounts payable.
- Posted journal entries and maintained general ledger accuracy.
- Monitored and analyzed cash flow to support financial planning.
- Completed transaction files for financed and cash unit sales.
Accounts Receivable Clerk
Optimum Insurance
03.2017 - 08.2017
- Sorted and entered incoming cheques, credit card payments, and PAC/Direct Bill transactions.
- Processed banking updates, billing modifications, reinstatements, and withdrawal date changes.
- Prepared registered letters, lapse notices, collection letters, and other correspondence.
- Requested refund cheques and maintained abeyance policies for follow-up.
- Provided customer service to brokers, insureds, and underwriters; resolved CRM service tickets.
- Supported broker filing, reception coverage, and various accounts receivable functions.
- Performed other administrative duties as assigned.
Tax Professional
H & R Block
01.2017 - 04.2017
- Conducted client interviews to gather financial information and prepare complete, accurate tax returns.
- Provided tax guidance and recommended savings strategies tailored to individual client situations.
- Delivered excellent customer service to maximize client retention and attract new business.
- Completed documentation for Efile and Cash Back services in compliance with company procedures.
- Responded to client and colleague inquiries in person and by phone, conducting research to ensure accurate and timely resolutions.
Junior Financial Accountant – Huntsville
Tembec Inc.
04.2015 - 11.2016
- Participate in month end closing functions per International Financial Reporting Standards (IFRS) and Tembec policies.
- Provide support for the financial accounting needs of the operations
- Manage and reconcile log and lumber inventory flows and prepare month end journal entries
- Record fixed asset acquisitions, depreciation and monitor and report on projects in process
- Prepare account reconciliations as per the accounting policy
- Enter budget and forecasts in the financial system
- Provide information required by the government (including road and silviculture programs) and external statistical reporting
- Provide information and participate in all the audit processes
- Participate in the implementation of management and financial improvements and standardization according to group and corporate requirements
- Report all cases of non-compliance with company and government accounting policies, procedures and guidelines per the disclosure policy
Tax Professional
H & R Block
01.2016 - 04.2016
- Conducted client interviews to gather financial information and prepare complete, accurate tax returns.
- Provided tax guidance and recommended savings strategies tailored to individual client situations.
- Delivered excellent customer service to maximize client retention and attract new business.
- Completed documentation for Efile and Cash Back services in compliance with company procedures.
- Responded to client and colleague inquiries in person and by phone, conducting research to ensure accurate and timely resolutions.
Financial Administrator
Braycor/National Concrete Accessories
01.2013 - 09.2014
- Assisted with legal amalgamation during corporate merger
- Carried out month and year end closing procedures, including preparation of monthly financial
- Prepared monthly financial statements
- Prepared documentation for year-end audit and corporate taxation
- Calculated prepaid expenses, depreciation of fixed assets, amortization of intangible assets and accrual of liabilities
- Calculated and processed HST, EHT, WSIB and EDC government remittances
- Reconciled multiple bank accounts in different currencies
- Processed accounts payable including computerized check preparation
- Managed accounts receivable and collection of overdue accounts
- Reviewed semi-monthly payroll for accuracy
- Prepared and posted general journal entries
Education
Business Administration - Accounting
Algonquin College
Ottawa, ON12-2026
Bookkeeping Certification - undefined
Canadore College
North Bay, ON07.2013
Business Administration - undefined
Canadore College
North Bay, ON04.2011
Skills
- BBB Bilingual Imperative
- Basic security clearance
- Comprehensive accounting management
- Proficient in SAP and AS400
- Strong focus on accuracy
- Proactive problem-solving
- Maximizing performance outcomes
- Strong organizational skills
- Skilled in intermediate Excel functions
- Experienced with Microsoft Word and Outlook
- Analytical thinking
- Continuous improvement
Accomplishments
- Eliminated a five-year operational backlog, restoring timely workflow and improving departmental efficiency for 134 Foreign Postal Administrations
Languages
English
Full Professional
French
Professional Working
Timeline
Analyst, International Accounting and Reporting
Canada Post
04.2021 - Current
Officer, Order To Cash, Resource Optimization
Canada Post
06.2020 - 04.2021
Analyst, Master Data
Canada Post
03.2019 - 05.2020
Analyst, Credit Management Group
Canada Post
04.2018 - 03.2019
Financial Administrator
Laperriere Motosports
08.2017 - 04.2018
Accounts Receivable Clerk
Optimum Insurance
03.2017 - 08.2017
Tax Professional
H & R Block
01.2017 - 04.2017
Tax Professional
H & R Block
01.2016 - 04.2016
Junior Financial Accountant – Huntsville
Tembec Inc.
04.2015 - 11.2016
Financial Administrator
Braycor/National Concrete Accessories
01.2013 - 09.2014
Bookkeeping Certification - undefined
Canadore College
Business Administration - undefined
Canadore College
Business Administration - Accounting
Algonquin College
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