Cooking
Sophie Nuytten
Customer Services/Student Worker
Calgary,AB
Summary
I am a qualified customer service worker with 5+ years of volunteering and work in different workspaces. My most recent experience has been a summer camp councillor with Pedalheads Bike Company. My experience ranges with different ages and abilities from 2 year olds on the autism spectrum to guardians of students, making me a good candidate for any job with communications and customer services.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bike Instructor
Pedalheads
Calgary, AB
06.2022 - 08.2022
- Worked with customers to understand needs and provide excellent service.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Prepared variety of different written communications, reports and documents.
- Trained 24+ hours to ensure quality work in field
- Lead daily lessons from children ages 2+
- Implemented conflict resolution protocols in order to ensure happy customers
- Communicated progress reports to clients about their children highlighting their achievements
Voluntary Assistant
The Performance Studio
Calgary, AB
10.2019 - 06.2022
- Greeted visitors and customers with a friendly and open attitude
- Directed clients towards their destination and helped them prepare for their upcoming class however I could
- Provided any needed information that clients asked for
- Increased customer loyalty
- Ensured customer's children were engaged and happy in their lessons
- Helped head teacher lead class as well as watch children when necessary
Education
High School Diploma -
Central Memorial Highschool
Calgary AB 08.2022 - Current
Skills
Instructor support
Complaint resolution
Item promotion
Order fulfillment
Sales expertise
Hospitality service expertise
Performance improvement
Interactive communication skills
Impression management
Certification
CPR & AED level C
Interests
Baking
Creative outlets
Reading
Timeline
High School Diploma -
Central Memorial Highschool
08.2022 - Current
Bike Instructor
Pedalheads
06.2022 - 08.2022
Voluntary Assistant
The Performance Studio
10.2019 - 06.2022