Summary
Overview
Work History
Education
Skills
References
Timeline
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SOPHIE NICOLAS

Banff,AB

Summary

Dynamic Front of House professional with extensive experience at Sky Bistro, excelling in customer service and creating memorable guest experiences. Skilled in utilizing POS systems and managing fast-paced environments, I consistently deliver high-quality service while building lasting relationships with patrons. Committed to enhancing guest satisfaction through warmth and efficiency.

Overview

6
6
years of professional experience

Work History

Front of House Staff Member

Sky Bistro
Banff, AB
11.2024 - Current
  • Greet and seat guests at tables.
  • Utilize OpenTable to ensure guest requests and manage servers' sections.
  • Bus and reset tables.
  • Memorize the current menu, and deliver food to tables in a timely manner.

Front of House

Ripe Deli
05.2021 - 03.2022
  • Greeted and served customers in-store.
  • Utilised a POS system for efficient transactions.
  • Coordinated with section heads at Ripe Deli to organise the transfer of food trays to other Deli locations within Auckland.
  • Delivered trays to respective stores promptly, adhering to New Zealand road rules.

Front of House/Food and Drinks Assistant

Uptown Bounce- Indoor Trampoline Park and Cafe
06.2019 - 05.2021
  • Greeted customers upon arrival.
  • Managed in-person and telephone guest inquiries.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Prepared coffees, smoothies and food for customers.
  • Supported Back of House in food preparation.
  • Set up and hosted birthday parties for young customers.
  • Opened and closed the store each day.
  • Maintained cleanliness of the store and completed thorough clean down of the store before closing.

Education

TERTIARY EDUCATION - Policy And Law

Royal New Zealand Police College
01.2022

SECONDARY SCHOOL -

Northcote College
01.2016

Skills

  • Customer service
  • Hospitality
  • Fast-paced environments
  • Creating positive experiences
  • Building relationships
  • Delivering high level of service
  • Guest experience warmth

References

Available on request

Timeline

Front of House Staff Member

Sky Bistro
11.2024 - Current

Front of House

Ripe Deli
05.2021 - 03.2022

Front of House/Food and Drinks Assistant

Uptown Bounce- Indoor Trampoline Park and Cafe
06.2019 - 05.2021

TERTIARY EDUCATION - Policy And Law

Royal New Zealand Police College

SECONDARY SCHOOL -

Northcote College

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