Summary
Overview
Work History
Skills
Personal Information
Timeline
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Sophie Meunier

Nepean,ON

Summary

Team-minded coordinator with several years of comprehensive experience performing administrative support duties to help office run smoothly. Versed in maintaining up-to-date files, preparing and recording invoices and initiating and managing payroll. Tech-savvy and hardworking professional knowledgeable in office management and bookkeeping procedures.

Overview

14
14
years of professional experience

Work History

Collision Coordinator

AIA Canada
Ottawa, ON
08.2020 - 09.2024
  • Provided smooth coordination between customers and repair shops resulting in high satisfaction levels at ICAR under AIA Canada.
  • Streamlined invoice processing by utilizing Approval Max and diligently tracked outstanding invoices.
  • Assisted in the creation and organization of recognition plaques for collision repair shops that completed all required training.
  • Managed the scheduling of webinar courses as per instructors' provided schedules.
  • Facilitated customer needs by handling payment processing and resolving account requests.

Daycare Teacher

Ponpon daycare
Gatineau, QC
12.2019 - 03.2020
  • Working at Ponpon daycare as an educator
  • My tasks and duties include but not limited to, taking care of children, preparing their lunch, changing their diapers, putting them down for a nap, opening and closing the daycare
  • Cleaning the floors and creating weekly activities for the kids
  • Currently I work in a baby class of 14 babies with two other educators.

CSR

Star Collision
Ottawa, ON
02.2019 - 11.2019
  • Working as a CSR for Star Collision the following duties have to be completed on a regular basis
  • In this position i'm responsible for scheduling customers in for repairs and estimates
  • Making sure work orders are open to start the repair so that parts can be opened
  • Managing our account schedule to make sure claims are paid in full in a timely fashion
  • Organizing tow requests and having vehicles towed into the body shop
  • Collecting deductible and customer pay payments before releasing vehicles
  • Answering high volume of phones calls for inquiries or status updates on repairs and insurance updates
  • Booking rental reservations for repairs.

Sales and service support staff

Star Motors of Ottawa
Ottawa, ON
05.2017 - 05.2018
  • I worked for Star Motors of Ottawa as sales/ support staff/ marketing/event organizer
  • My duties include licensing of new and used vehicles
  • Transferring ownership of trade in vehicles
  • I also manage our social media and websites, schedule and coordinate events
  • Stock in New vehicles into our inventory
  • I helped out reception when needed to cover the front desk, process transactions from sales/ service and parts
  • I wrote safeties for vehicles that have gone through the garage
  • I also create templates and spreadsheets for events
  • I send out mass emails for invitations of our events, promote sponsoring events
  • Create marketing templates for our facebook/Instagram accounts on our merchandise.

Showroom Administrator

Westboro auto imports
Ottawa, ON
11.2016 - 04.2017
  • Working as a Showroom Administrator for Otto's Suabru
  • My duties include receiving new vehicles, and inputting them in the system
  • My tasks also included in stocking in dealer trades and arranging shipping for the dealer trades
  • I also registered new vehicles in the system
  • As showroom Administrator some of my tasks from being a receptionist followed me, licensing would be one of the tasks that I continued to do
  • I also set up new advertisements that we received from Subaru Canada
  • I arrange deliveries for fleet deals
  • My role involves working closely with both the sales and service department, thus, team work and great inter-personal skills are crucial.

Receptionist

Otto's Subaru
11.2012 - 11.2016

Administrative Assistant

weedman lawncare
01.2012 - 01.2012

Cashier

Depanneur Rapido
01.2011 - 01.2012

Skills

  • Detail-Oriented Data Processing
  • Customer Engagement
  • Service Excellence
  • Youth Program Coordination
  • Early Childhood Supervision
  • Recordkeeping
  • Document Management
  • Scheduling and calendar management
  • MS Office
  • Strategic Planning
  • CRM Software
  • Schedule Coordination
  • Point of Contact

Personal Information

Relocation: Anywhere

Timeline

Collision Coordinator

AIA Canada
08.2020 - 09.2024

Daycare Teacher

Ponpon daycare
12.2019 - 03.2020

CSR

Star Collision
02.2019 - 11.2019

Sales and service support staff

Star Motors of Ottawa
05.2017 - 05.2018

Showroom Administrator

Westboro auto imports
11.2016 - 04.2017

Receptionist

Otto's Subaru
11.2012 - 11.2016

Administrative Assistant

weedman lawncare
01.2012 - 01.2012

Cashier

Depanneur Rapido
01.2011 - 01.2012

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Sophie Meunier