Overview
Work History
Education
Skills
Timeline
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Sophie Matta

Montréal,Quebec

Overview

8
8
years of professional experience

Work History

Sales and Floor Associate

Aldo
05.2023 - 08.2023
  • Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
  • Maintained store cleanliness, ensuring a welcoming environment for customers and improving overall shopping experience.
  • Assisted in inventory management, aiding in restocking efforts for seamless replenishment of merchandise.
  • Processed transactions efficiently at checkout, ensuring accurate pricing and promoting a positive image of the store brand.
  • Collaborated with fellow associates to achieve daily sales goals, contributing to the store''s overall success.

Staff Writer and Recipe Developer

"On The Table" Magazine
09.2022 - Current
  • Write articles independently and jointly with other staff members about local and global food culture.
  • Attend weekly meetings to pitch ideas and plan print issues of magazine.
  • Develop and workshop recipes independently and in collaboration with other team members.
  • Coordinate with other staff to maintain magazine's Instagram account and grow social media presence.

Sales and Floor Associate

T.J. Maxx & HomeGoods
06.2022 - 07.2022
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.

Summer Camp Counselor

Camp Hayward
06.2021 - 08.2021
  • Led and designed activities for children in groups corresponding to their interests.
  • Organized and guided group activities by leading, coaching and participating with campers.
  • Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
  • Supervised camper activities to address behavioral issues to ensure fun, safe, and inclusive environment.
  • Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.

Restaurant Hostess and Busser

Looking Glass Cafe
08.2016 - 03.2020
  • Communicated with other staff to complete tasks in an efficient manner under time constraints.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Organized and cleaned assigned sections by clearing and sanitizing table, counter and kitchen surfaces.
  • Trained new staff in bussing and cleaning procedures.
  • Maintained adequate levels of condiments and well-stocked kitchen to keep service flowing smoothly.

Photographer's Assistant

Gemini Photos
09.2016 - 12.2016
  • Prepared and broke down equipment for on-location picture days for youth sports teams and leagues.
  • Handled order forms for photos as well as paperwork to sort and eventually prepare said orders.
  • Managed flow of customers and their children through order stations and photography stations.

Education

Bachelor of Arts - International Development Studies And English Lit.

McGill University
Montreal, QC
05.2024

High School Diploma -

King Philip Regional High School
Wrentham, Massachusetts
06.2020

Skills

  • Problem Solving and Complaint Resolution
  • Payment Processing
  • Order Taking
  • Strong customer service
  • Proper food handling
  • Cleanliness and sanitation
  • Collaborative Work
  • Time Management

Timeline

Sales and Floor Associate

Aldo
05.2023 - 08.2023

Staff Writer and Recipe Developer

"On The Table" Magazine
09.2022 - Current

Sales and Floor Associate

T.J. Maxx & HomeGoods
06.2022 - 07.2022

Summer Camp Counselor

Camp Hayward
06.2021 - 08.2021

Photographer's Assistant

Gemini Photos
09.2016 - 12.2016

Restaurant Hostess and Busser

Looking Glass Cafe
08.2016 - 03.2020

Bachelor of Arts - International Development Studies And English Lit.

McGill University

High School Diploma -

King Philip Regional High School

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