Sophie Matta
Montréal,Quebec
Overview
8
8
years of professional experience
Work History
Sales and Floor Associate
Aldo
05.2023 - 08.2023
- Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
- Maintained store cleanliness, ensuring a welcoming environment for customers and improving overall shopping experience.
- Assisted in inventory management, aiding in restocking efforts for seamless replenishment of merchandise.
- Processed transactions efficiently at checkout, ensuring accurate pricing and promoting a positive image of the store brand.
- Collaborated with fellow associates to achieve daily sales goals, contributing to the store''s overall success.
Staff Writer and Recipe Developer
"On The Table" Magazine
09.2022 - Current
- Write articles independently and jointly with other staff members about local and global food culture.
- Attend weekly meetings to pitch ideas and plan print issues of magazine.
- Develop and workshop recipes independently and in collaboration with other team members.
- Coordinate with other staff to maintain magazine's Instagram account and grow social media presence.
Sales and Floor Associate
T.J. Maxx & HomeGoods
06.2022 - 07.2022
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Summer Camp Counselor
Camp Hayward
06.2021 - 08.2021
- Led and designed activities for children in groups corresponding to their interests.
- Organized and guided group activities by leading, coaching and participating with campers.
- Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
- Supervised camper activities to address behavioral issues to ensure fun, safe, and inclusive environment.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
Restaurant Hostess and Busser
Looking Glass Cafe
08.2016 - 03.2020
- Communicated with other staff to complete tasks in an efficient manner under time constraints.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Organized and cleaned assigned sections by clearing and sanitizing table, counter and kitchen surfaces.
- Trained new staff in bussing and cleaning procedures.
- Maintained adequate levels of condiments and well-stocked kitchen to keep service flowing smoothly.
Photographer's Assistant
Gemini Photos
09.2016 - 12.2016
- Prepared and broke down equipment for on-location picture days for youth sports teams and leagues.
- Handled order forms for photos as well as paperwork to sort and eventually prepare said orders.
- Managed flow of customers and their children through order stations and photography stations.
Education
Bachelor of Arts - International Development Studies And English Lit.
McGill University
Montreal, QC05.2024
High School Diploma -
King Philip Regional High School
Wrentham, Massachusetts06.2020
Skills
- Problem Solving and Complaint Resolution
- Payment Processing
- Order Taking
- Strong customer service
- Proper food handling
- Cleanliness and sanitation
- Collaborative Work
- Time Management
Timeline
Sales and Floor Associate
Aldo
05.2023 - 08.2023
Staff Writer and Recipe Developer
"On The Table" Magazine
09.2022 - Current
Sales and Floor Associate
T.J. Maxx & HomeGoods
06.2022 - 07.2022
Summer Camp Counselor
Camp Hayward
06.2021 - 08.2021
Photographer's Assistant
Gemini Photos
09.2016 - 12.2016
Restaurant Hostess and Busser
Looking Glass Cafe
08.2016 - 03.2020
Bachelor of Arts - International Development Studies And English Lit.
McGill University
High School Diploma -
King Philip Regional High School