Sophie Lefebvre
Ottawa,ON
Summary
Motivated and driven professional seeking new challenges in a career that allows for the application of transferable skills developed as a teacher. With over 10 years of experience in education, consistently demonstrating the ability to work well within a team and possess strong interpersonal skills. Known for a hardworking nature and unwavering commitment to achieving results, dedicated to finding a position where a superior skill set and energetic drive can make a valuable impact.
Overview
10
10
years of professional experience
Work History
311 Call Centre Agent
City Of Ottawa
04.2023 - Current
- Provides information and customer services in support of a wide range of City services, programs, policies, procedures, permits and fee structures
- Maintaining service excellence while efficiently and effectively handling all inquiries, in accordance with all performance and quality assurance standards
- Identifying the requestor's needs using appropriate questioning techniques and utilizing the knowledge base for all service requests
- Respond in professional and courteous manner, providing accurate information and referring them to the appropriate subject matter expert by initiating a service request for in-depth response,
- Ensures all emergency and public safety situations are handled efficiently and effectively according to branch procedure
Elementary School Teacher (3rd Grade)
Conseil Des Écoles Catholiques Du Centre-Est
09.2022 - 04.2023
- Planning and organizing class subjects, always adhering to curriculum.
- Administering proper evaluation methods and assigning homework.
- Tracking and reporting students' progress and development.
- Developed and implemented engaging lesson plans to accommodate varied student learning styles.
- Created and implemented activities to foster critical thinking skills of students.
Kindergarten Teacher
Conseil Des Écoles Catholiques Du Centre-Est
10.2021 - 06.2022
- Preparing and presenting lessons that facilitate students' cognitive, social, and emotional development.
- Developed and implemented behavior management strategies for creation of ideal learning environment.
- Maintained stimulating learning environments through original, interactive classroom layouts and displays.
- Delivered structured lessons on readiness skills by emphasizing phonics, language skills, literature, and handwriting.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
Homeschool Tutor
(Pandemic)
09.2020 - 06.2021
- Providing subject-specific content to help students through drop-in assistance.
- Recognizing the different learning styles and student preferences.
- Using active listening strategies to allow student to determine content and pace of tutoring.
- Creating and grading realistic practice tests and providing feedback on student performance.
- Collaborated with teachers, administrators and parents to determine how best to support student success.
Elementary School Teacher
CECCE
11.2014 - 06.2020
- Using modern and approved teaching methods that ensure maximum learning in the best possible environment
- Developing strong relationships with parents and students and creating investment in school culture and academics
- Maintaining and updating all records for students and families as needed
- Grade assignments, give constructive criticism and encouraging comments
- Monitoring and evaluating student progress, including academic growth, social skills, and behavior modification
Education
Bachelor in Education -
University of Ottawa
Ottawa, ON06.2013
Bachelor in Social Sciences -
University of Ottawa
Ottawa, ON06.2010
Skills
- Critical Thinking
- Effective Listening
- Fast learner
- Computer Skills
- Communication
- Time management
- Detail oriented
- Google Suite
- Microsoft office
- Leadership
- Active Listening
- Typing Proficiency
- Prioritization
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
311 Call Centre Agent
City Of Ottawa
04.2023 - Current
Elementary School Teacher (3rd Grade)
Conseil Des Écoles Catholiques Du Centre-Est
09.2022 - 04.2023
Kindergarten Teacher
Conseil Des Écoles Catholiques Du Centre-Est
10.2021 - 06.2022
Homeschool Tutor
(Pandemic)
09.2020 - 06.2021
Elementary School Teacher
CECCE
11.2014 - 06.2020
Bachelor in Education -
University of Ottawa
Bachelor in Social Sciences -
University of Ottawa
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