Sophie Lapointe
Self-employed
Brantford,Canada
2
Languages
1
Certification
21
years of professional experience
Demonstrated expertise in using cleaning equipment and chemicals safely, as well as following established protocols. Professional with high standards and strong background in maintaining cleanliness and hygiene. Known for reliable and thorough cleaning practices, contributing to healthier environment. Team-oriented with focus on collaboration and adaptability to meet changing needs. Skilled in using cleaning tools and following safety procedures.
Work History
Custodian / Janitor / Maintenance Worker
4 Months- Performed comprehensive floor care, including sweeping, mopping, vacuuming, waxing, stripping, buffing, and polishing, ensuring clean and safe environments.
- Conducted routine inspections and maintenance, proactively identifying and addressing potential issues to ensure optimal functionality and safety.
- Collaborated with team members to coordinate efforts, enhancing the efficiency of janitorial tasks.
- Implemented effective cleaning techniques, applying knowledge to effectively clean various surfaces and improve aesthetic appeal.
- Adhered to safety protocols and regulations, significantly reducing the risk of contamination and promoting user safety.
- Managed inventory and restocked janitorial supplies, ensuring ample resources for all employees and visitors during winter months.
- Conducted routine inspections of janitorial supplies, ensuring optimal inventory levels and minimizing disruptions.
- Collaborated with colleagues to identify inefficiencies, resulting in streamlined processes and enhanced productivity.
- Maintained a clean and organized work environment, enhancing aesthetic appeal and ensuring a clean, welcoming atmosphere.
- Promoted a positive work environment by prioritizing sanitation practices, ensuring maximum health and wellness for employees and visitors.
3 Years
- Operated a small business specializing in cleaning and maintenance services.
- Provided comprehensive cleaning services, including residential and commercial spaces.
- Managed client relationships, ensuring customer satisfaction and repeat business.
- Implemented effective cleaning techniques, resulting in enhanced operational efficiency and noticeable increase in customer satisfaction.
- Maintained a clean and organized work environment, enhancing aesthetic appeal and ensuring a clean, welcoming atmosphere.
- Promoted a positive work environment by prioritizing sanitation practices, resulting in noticeable increase in processed orders and customer satisfaction.
Delivery
1 Year 3 Months- Delivered magazines to various locations, ensuring timely and accurate delivery.
- Maintained accurate records of deliveries, ensuring accountability and transparency.
- Collaborated with team members to coordinate delivery schedules, optimizing delivery routes.
- Interacted with customers, addressing inquiries and providing delivery updates.
Customer Service
1 Month- Assisted customers with inquiries and purchases, providing excellent customer service.
- Collaborated with sales and customer service teams to promptly address shipment delays, strengthening customer satisfaction.
Customer Service
2 Years 1 Month- Provided exceptional customer service and periodic necessary information.
- Took orders from customers and provided necessary information.
- Maintained accurate records of customer orders and personal contact information.
- Collaborated with team members to reduce turnaround time and improve service efficiency for business customers.
- Assisted with customer inquiries, providing timely and accurate information.
- Collaborated with team members to improve service efficiency, resulting in improved data quality and reduced turnaround time.
- Implemented effective communication strategies, enhancing customer satisfaction and loyalty.
- Collaborated with team members to identify inefficiencies, contributing to improved data integrity and informed decision-making across the organization.
Receptionist
1 Year 5 Months- Greeted visitors and provided necessary information.
- Assisted with administrative tasks, including scheduling and data entry.
- Collaborated with team members to improve service efficiency, resulting in improved data quality and reduced turnaround time.
- Implemented effective communication strategies, enhancing customer satisfaction and loyalty.
- Collaborated with team members to identify inefficiencies, contributing to improved data integrity and informed decision-making across the organization.
Editor / Bilingual Customer Service
- Assisted with editing and proofreading inquiries and responding client emails or hands in the system.
- Collaborated with team members to improve service efficiency, resulting in improved data quality and reduced turnaround time.
- Implemented effective communication strategies, enhancing customer satisfaction and loyalty.
- Collaborated with team members to identify inefficiencies, contributing to improved data integrity and informed decision-making across the organization.
Customer Service Representative
1 Year- Assisted customers with inquiries and provided necessary information.
- Collaborated with team members to improve service efficiency, resulting in improved data quality and reduced turnaround time.
- Implemented effective communication strategies, enhancing customer satisfaction and loyalty.
- Collaborated with team members to identify inefficiencies, contributing to improved data integrity and informed decision-making across the organization.
Accounts Receivable Clerk
1 Year 11 Months- Managed accounts receivable and collections, ensuring timely payments and accurate record-keeping.
- Collaborated with team members to improve service efficiency, resulting in improved data quality and reduced turnaround time.
- Implemented effective communication strategies, enhancing customer satisfaction and loyalty.
- Collaborated with team members to identify inefficiencies, contributing to improved data integrity and informed decision-making across the organization.
Produce Manager
5 Months- Managed inventory and product placement, ensuring optimal product availability and presentation.
- Collaborated with team members to improve service efficiency, resulting in improved data quality and reduced turnaround time.
- Implemented effective communication strategies, enhancing customer satisfaction and loyalty.
- Collaborated with team members to identify inefficiencies, contributing to improved data integrity and informed decision-making across the organization.
Cashier
8 Months- Processed customer transactions, ensuring accuracy and efficiency.
- Collaborated with team members to improve service efficiency, resulting in improved data quality and reduced turnaround time.
- Implemented effective communication strategies, enhancing customer satisfaction and loyalty.
- Collaborated with team members to identify inefficiencies, contributing to improved data integrity and informed decision-making across the organization.
Education
High school diploma
Skills
Flexible schedule
Floor polishing and buffing
Trash collection
Adaptable and flexible
Productivity and time management
Trash collection and removal
Sweeping and mopping
Strong work ethic
Leaf blowing
Floor scrubbers and polishers
Floor maintenance
Trash removal
Window cleaning
Health and safety compliance
Yard maintenance
Reliability and punctuality
Multitasking and organization
Restroom cleaning
Lawn mowing
Minor repairs
Facility maintenance
Snow removal
Building maintenance
Facilities maintenance
Chemical handling
Physical stamina
Maintenance
Groundskeeping
Floor polishing
Skilled housekeeper
Sanitation techniques
Work prioritization
Custodial machine operation
Floor cleaning and buffing
Responsible and dependable
Work independently
Cleaning and sanitizing
French (Native)
Languages: English (Fluent)
Teamwork
Professionalism
Organizational Skills
Problem Solving
Time Management
Attention to Detail
Cashier
Accounts Receivable
Bilingual Customer Service
Receptionist
Customer Service
Editor
Flexible schedule
Languages
English
Native or Bilingual
French
Native or Bilingual
Custom
- Internship at Brantford Physiotherapy and Sports Medicine Centre
- Volunteered for the Christmas Baskets program in Brantford from 2012 to 2014.
Certification
Medical Office Assistant
Timeline
Custodian / Janitor / Maintenance Worker
12.2023 - 04.2024Read More
Self-employed
01.2020 - 01.2023Read More
Delivery
Magazines Carrier
01.2018 - 04.2019Read More
Customer Service
Retail Store
11.2017 - 12.2017Read More
Customer Service
08.2015 - 09.2017Read More
Receptionist
08.2013 - 01.2015Read More
Editor / Bilingual Customer Service
02.2013 - 07.2012Read More
Customer Service Representative
10.2010 - 10.2011Read More
Accounts Receivable Clerk
10.2004 - 09.2006Read More
Produce Manager
03.2004 - 08.2004Read More
Cashier
07.2003 - 03.2004Read More
Brantford Collegiate Institute
High school diploma
Read More