Sophie Lalonde
Casselman,ON
Summary
Experienced individual providing high-quality administrative support to executives. Highly organized and detail-oriented with great multitasking and task prioritization skills. Experienced in Microsoft Office Suites and calendar management. Excellent communication and interpersonal skills. Hardworking, passionate and willing to take on added responsibilities to meet common goals.
Overview
10
10
years of professional experience
Work History
A/Senior Program Officer
Quality Assurance Section
2024.04 - Current
- Collaborated with internal partners to ensure alignment of objectives and seamless integration of program initiatives.
- Supported new business development efforts by contributing subject matter expertise during team meetings.
- Collaborated with IT to implement the Quality Assurance Portal, increasing program and organizational capacities.
- Used Microsoft Office Suites to create, edit and review various documentation for all levels.
Program Officer
Specialty Workload Section
2020.12 - 2024.04
- Collaborated on a complex program from inception to completion, ensuring timely delivery.
- Collaborated with internal and external partners to implement the CEBA program.
- Helped facilitate working group sessions, incorporating valuable feedback into program development processes.
- Collaborated on the design of data collection tools, enabling accurate measurement of program outcomes.
- Assisted in the training process of staff members involved in the implementation process.
- Ensured compliance with all relevant regulations by maintaining up-to-date knowledge on legal requirements affecting the programs.
A/Program Support Officer
Director's Office
2019.01 - 2020.12
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Scheduled meetings booked meeting rooms and prepared meeting agendas.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Enhanced efficiency of meeting outcomes by preparing detailed minutes and action items.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Enhanced executive productivity by managing email correspondence and prioritizing critical issues.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Coordinated events and worked on ad hoc projects.
Administrative Officer
Director General's Office - ICD
2017.07 - 2019.01
- Handled sensitive information with discretion, maintaining confidentiality in all aspects of the role.
- Provided guidance and mentorship to administrative staff to improve performance and efficiency.
- Enhanced team productivity by providing comprehensive executive support, including scheduling and correspondence management.
- Performed wide-ranging administrative, financial and service-related functions.
- Scheduled meetings, conferences and events based on priorities of executive office.
- Planned and coordinated logistics and materials for executive meetings, committee meetings, and staff events.
- Maintained and optimized the DG's calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up and planning.
- Streamlined office operations by implementing efficient administrative processes and policies.
- Created organized filing system to manage department documents.
- Created reports, presentations and other materials for executive staff.
- Proofread and edited documents for accuracy and grammar.
Administrative Support Officer
Assistant Director's Office - IR&C
2015.01 - 2017.07
- Safeguarded confidential information by maintaining organized filing systems for both physical and digital records.
- Contributed to a positive work environment by offering friendly assistance to colleagues when needed, promoting teamwork within the office setting.
- Handled incoming and outgoing mail.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Maintained and optimized the AD's calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up and planning.
- Planned and coordinated logistics and materials for management and committee meetings.
- Volunteered and received my certification to administer standardized tests.
Education
Bachelor of Arts - Translation/French Literature
University of Ottawa
Ottawa, ON04.2008
Skills
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Time Management
- Problem-Solving
- Reliability
- Excellent Communication
- Organizational Skills
Languages
English
Professional Working
French
Professional Working
Timeline
A/Senior Program Officer
Quality Assurance Section
2024.04 - Current
Program Officer
Specialty Workload Section
2020.12 - 2024.04
A/Program Support Officer
Director's Office
2019.01 - 2020.12
Administrative Officer
Director General's Office - ICD
2017.07 - 2019.01
Administrative Support Officer
Assistant Director's Office - IR&C
2015.01 - 2017.07
Bachelor of Arts - Translation/French Literature
University of Ottawa
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