Sophie Kuchan
Thousand Oaks
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Dune Coffee
06.2023 - 07.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
- Developed a high quality skill of performing latte art on in-house and to-go orders.
Graphic Designer
ZOE International
04.2023 - 06.2023
- Created digital image files for use in digital and traditional printing methods.
- Employed design fundamentals when selecting typography, composition, layout, and color in design work.
- Utilized Adobe Software (InDesign, Illustrator)
- Worked with team to express and resemble ZOE in a cohesive, consistent, and appropriate manner.
Cashier/Server
Rock Chef Rolls
05.2021 - 04.2023
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Tray passed to guests at catering events.
Warehouse Worker
Beauty Habit
05.2021 - 12.2022
- Loaded, unloaded and moved material to and from storage and production areas.
- Wrapped products in shrink wrap prior to loading and packaged/shipped orders.
- Consistently lifted materials weighing as much as 75 pounds.
- Prepared orders for customers.
Instacart Shopper
Instacart
11.2020 - 05.2021
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
Cashier/Server
STONEFIRE Grill
02.2019 - 04.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Took customer orders and served food to their tables.
- Bussed tables and swept floors.
- Worked the take-out phone calls and in-restaurant orders.
Education
Associate of Arts - Graphic Design/Photography
Santa Barbara City College
Santa Barbara, CA05.2024
Skills
- Able to navigate and use Adobe software (Photoshop, Illustrator, Indesign)
- Graphic design and branding
- Service minded with customer service experience
- Food industry experience
- Punctual and appropriate time management skills
- Able to lift heavy items/loads
- Works well with a team and as a team leader
- Thrives in fast paced environments
- Excellent social skills, and able to work well with customers
- Quick problem solver
- Attention to Detail
- Latte art
Certification
Graphic Design/Photography Certificate
Timeline
Barista
Dune Coffee
06.2023 - 07.2024
Graphic Designer
ZOE International
04.2023 - 06.2023
Cashier/Server
Rock Chef Rolls
05.2021 - 04.2023
Warehouse Worker
Beauty Habit
05.2021 - 12.2022
Instacart Shopper
Instacart
11.2020 - 05.2021
Cashier/Server
STONEFIRE Grill
02.2019 - 04.2020
Associate of Arts - Graphic Design/Photography
Santa Barbara City College
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