Summary
Overview
Work History
Education
Skills
Quote
Timeline
BusinessAnalyst
Sophie Harris

Sophie Harris

Nursing Unit Clerk
Langley,BC

Summary

Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

5
5

Years of customer service experience

Work History

Server

Ricky's Bar And Grill
08.2022 - 05.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Sales Associate Team Leader

Bath And Body Works
08.2020 - 09.2021
  • Trained and developed new sales team associates in products, selling techniques, and company procedures.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Managed daily operations efficiently, ensuring smooth workflow and optimal productivity levels within the team.
  • Conducted regular meetings with the team to review progress against goals, address challenges, and celebrate successes together.
  • Enhanced customer satisfaction by resolving complex issues promptly and providing exceptional service.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Post Office Clerk

Canada Post
05.2019 - 07.2020
  • Assisted customers in completing necessary forms, resulting in accurate and timely mail delivery.
  • Reduced wait times for customers by consistently maintaining a well-organized work area.
  • Maintained accurate records of all transactions, ensuring proper accounting and inventory management.
  • Delivered exceptional customer service, resolving issues promptly and courteously.
  • Provided guidance on postage rates and shipping options to help customers make informed decisions about their mailing choices.
  • Maximized efficiency by cross-training in multiple post office roles and responsibilities.

Education

NUC Diploma - Nursing Unit Clerk

University of The Fraser Valley
Abbotsford, BC
07.2024

High School Diploma -

R.E. Mountain Secondary
Langley, BC
06.2021

Skills

  • Patient confidentiality
  • Proficient in Meditech
  • Medical Transcription
  • Medical Terminology
  • Problem-Solving
  • Adaptable and Flexible
  • Critical Thinking
  • Organization and Time Management
  • Relationship Building
  • Scheduling Tests and Procedures
  • Medical Charting
  • CPR Certified

Quote

It is never too late to be what you might have been.
George Eliot

Timeline

Server

Ricky's Bar And Grill
08.2022 - 05.2024

Sales Associate Team Leader

Bath And Body Works
08.2020 - 09.2021

Post Office Clerk

Canada Post
05.2019 - 07.2020

NUC Diploma - Nursing Unit Clerk

University of The Fraser Valley

High School Diploma -

R.E. Mountain Secondary

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Sophie HarrisNursing Unit Clerk