Summary
Overview
Work History
Education
Skills
Timeline
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Sophie Friesen

Abbotsford,BC

Summary

Focused Expeditor with three years of industry expertise. Knowledgeable about kitchen inventory management, food quality standards and team member development. Highly attentive to detail with passion for delivering exceptional culinary experiences.

Overview

8
8
years of professional experience

Work History

Expo/Support Staff Member

Canadian Brewhouse
Abbotsford, BC
07.2020 - Current
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Cultivated warm relationships with regular customers.
  • Assisted servers with table settings and beverage refills to support high-volume shifts.

Sales Representative

BC Buzz Honey Corp.
Langley, BC
01.2017 - Current
  • Increased sales by offering advice on purchases and promoting additional products.
  • Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
  • Determined problem areas and resolved issues related to profitability and business objective achievement.

Server Shift Leader

Memphis Blues Barbecue
Abbotsford, BC
05.2018 - 07.2020
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

High School Diploma -

Abbotsford Senior Secondary School
Abbotsford, BC
06.2021

Skills

  • Guest service
  • Menu memorization
  • Team member training
  • Food quality standards
  • Production Control
  • Process facilitation
  • Records management
  • Problem solving strength
  • Staff Training
  • Client Service
  • Performance improvement
  • Customer Relations

Timeline

Expo/Support Staff Member

Canadian Brewhouse
07.2020 - Current

Server Shift Leader

Memphis Blues Barbecue
05.2018 - 07.2020

Sales Representative

BC Buzz Honey Corp.
01.2017 - Current

High School Diploma -

Abbotsford Senior Secondary School

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Sophie Friesen