Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophie Fagan

Edmonton,AB

Summary

I am a student interested in expanding my knowledge in the customer service industry. I excel in a fast-paced environment, enhancing customer satisfaction and loyalty through effective multitasking and fostering positive relationships. My dedication to problem solving paired with a commitment to reliability, significantly contributes to a team's ability to maintain high service standards. Developed exceptional multitasking abilities helping me thrive in the high-energy hospitality environment. Seeking to transition into a new field, providing these skills to contribute to dynamic team.

Overview

2
2
years of professional experience

Work History

Hostess

Boston Pizza Albany
06.2023 - 02.2025
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new servers and hostesses on customer service best practices and restaurant policies to maintain professional service standards.
  • Proactively assisted servers during busy times, helping to expedite food delivery and improve guest satisfaction throughout their meal.
  • Promoted business loyalty by fostering positive customer relationships.

Education

St. Joseph Catholic High School
Edmonton, AB
06-2026

Skills

  • Effective multitasking
  • Patience and empathy
  • Problem-solving
  • Punctual and trustworthy
  • Task prioritization
  • Customer-oriented

Timeline

Hostess

Boston Pizza Albany
06.2023 - 02.2025

St. Joseph Catholic High School
Sophie Fagan