Sophie D'Astous
Calgary,AB
Summary
Motivated individual with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable personable experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Apprentice Hairdresser
Chatters Hair Salon
05.2024 - Current
- Maintained a clean and organized work area, adhering to strict sanitation guidelines for health and safety purposes.
- Enhanced client satisfaction by providing high-quality haircuts, color services, and styling techniques.
- Assisted senior hairdressers in complex tasks, ensuring smooth salon operations and timely service delivery.
- Offered exceptional service and support to walk-in and scheduled customers.
- Completed my scheduled appointments in a timely manor.
Receptionist
Chatters Hair Salon
03.2023 - 05.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled cash transactions and maintained sales and payments records accurately.
Server
Calavera Cantina
07.2021 - 12.2023
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Collected orders and relayed them to bartenders quickly and accurately.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Key Holder
Cococo Bernard Callebaut
10.2019 - 12.2022
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained new team members.
Education
Hair Stylist
Delmar College
01.2023
High School Diploma -
Bishop Grandin High School
06.2019
Skills
- Excellent Communication
- Adaptability and Flexibility
- Time management abilities
- Reliability
Certification
Proserve
Timeline
Apprentice Hairdresser
Chatters Hair Salon
05.2024 - Current
Receptionist
Chatters Hair Salon
03.2023 - 05.2024
Server
Calavera Cantina
07.2021 - 12.2023
Key Holder
Cococo Bernard Callebaut
10.2019 - 12.2022
Hair Stylist
Delmar College
High School Diploma -
Bishop Grandin High School
Proserve
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