Summary
Overview
Work History
Timeline
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Sophie Crockett

Long Beach

Summary

Dedicated professional with extensive experience in the hospitality and luxury retail industries. Proven record of success in managing and leading large teams. Adept at cultivating and maintaining strong relationships with business partners and customers. Skilled in cost control, inventory management, clienteling, and customer service.

Overview

9
9
years of professional experience

Work History

Counter Manager

Le Labo
05.2024 - Current
  • Lead daily operations of the Le Labo counter
  • Drive sales by building strong client relationships, providing personalized fragrance consultations, and implementing personalized follow-up strategies.
  • Manage inventory control, product replenishment, and merchandising to company standards.
  • Train and develop team members to deliver exceptional customer service aligned with the brand’s philosophy.

Bar Manager

Tbar
10.2021 - 03.2024
  • Managed recruiting, hiring, and training process for bar staff.
  • Interacted daily with guests to provide excellent service and accept feedback.
  • Oversaw daily operations, including scheduling, ordering, and inventory control.
  • Built and managed team to keep daily operations running smoothly.
  • Maintained positive relationships with suppliers by promptly responding to inquiries.
  • Resolved customer complaints and handled intoxicated patrons, escalating issues when necessary.

Bartender

Gold Pan Saloon
08.2021 - 03.2024


  • Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
  • Kept bar organized and clean during peak hours.
  • Provided friendly service and made recommendations based on customer preferences.
  • Identified potential intoxication issues and took appropriate action.

Snowboard Team Coach

Mammoth Mountain
11.2018 - 06.2021
  • Managed a group of 10–15 elite young athletes.
  • Maintained safety protocols while riding and coaching.
  • Served as a public relations representative for Mammoth Mountain.
  • Assessed individual needs and skill levels to provide tailored coaching.
  • Trained athletes for regional and national competitions.

Assistant Studio Manager

SoulCycle
03.2016 - 10.2018
  • Trained, motivated, and managed studio staff.
  • Managed studio finances, social media, facilities, retail, supply ordering, community marketing, and scheduling.
  • Delivered exceptional hospitality to all riders.
  • Implemented standard operating policies to support company growth.

Timeline

Counter Manager

Le Labo
05.2024 - Current

Bar Manager

Tbar
10.2021 - 03.2024

Bartender

Gold Pan Saloon
08.2021 - 03.2024

Snowboard Team Coach

Mammoth Mountain
11.2018 - 06.2021

Assistant Studio Manager

SoulCycle
03.2016 - 10.2018

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Sophie Crockett