Sophie Buckner
Kitchener,Ontario
Summary
Compassionate and detail-oriented employee who values teamwork. Positive attitude and organizational skills contribute to a harmonious work environment
Overview
6
6
years of professional experience
1
1
Certification
Work History
Fiddleheads Customer Service Assistant
Kitchener
04.2023 - Current
- Communicate with customers and provide exceptional product knowledge and service
- Accommodate shopping experience for diverse customers with accessibility needs.
Guest Experience Agent - Pursuit
Banff Alberta
02.2021 - 05.2022
- Provided exceptional customer service to visitors from around the world on local attractions and historical Canadian Rockies information
- Facilitated Banff Gondola children's tours
- Managed safety committee for guest experience department
- Oversaw and problem solved client complaints.
Instructor Guard/Lifeguard
City of Kitchener
09.2018 - 02.2021
- Responsible for teaching swimming to children/teens with diverse abilities and cultural backgrounds
- Respectfully communicate with parents, swimmers, staff, and community members
- Coordinated onsite safety plans, first aid responses for emergencies, and code whites
- Implemented city policies for poolside safety and security.
Education
St. Louis Adult Learning
Kitchener St. David Catholic Secondary School
Waterloo, OntarioSkills
- Effective communicator
- Multitasker
- Open to acquiring new skills
- Positive team player
- Creative problem-solver
Certification
- Standard first Aid and CPR B certification, 2023
- WHMIS certification, 2023
- Public Health and Safety training, 2022
- Conflict Resolution (Workplace Violence and Harassment) training, 2022
- National Lifeguard certification, 2021
Personal Highlights
- Adaptable team player with exceptional communications skills
- Strong commitment to adhering to job safety and security policies
- Extensive aquatic teaching experience with children (0-14)
- Up to date First Aid and CPR certification
- Diversity and Inclusion Training
Hobbies and Interests
- Avid swimmer
- Sign Language
- Hobby writer
Languages
English
Native or Bilingual
Timeline
Fiddleheads Customer Service Assistant
Kitchener
04.2023 - Current
Guest Experience Agent - Pursuit
Banff Alberta
02.2021 - 05.2022
Instructor Guard/Lifeguard
City of Kitchener
09.2018 - 02.2021
St. Louis Adult Learning
St. David Catholic Secondary School