Sophie Bédard

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
• Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
• Established team priorities, maintained schedules and monitored performance.
• Enhanced production efficiency by implementing Lean Manufacturing principles and optimizing workflow processes.

Acting as a professional engineer and participating in projects to improve manufacturing operations and optimize production processes.

• Improved production efficiency by implementing lean manufacturing principles and optimizing workflow processes.
• Collaborated with sales teams to ensure timely delivery of products meeting customer specifications and quality standards.
• Conducted root cause analysis for production issues, identifying areas for improvement and implementing corrective actions swiftly.