Sophie Baron-Chartrand
Carignan,QC
Summary
Talented Tutor offering outstanding communication and problem-solving skills. Fosters positive learning environment by encouraging students to develop individual skills. Specializing in 1:1 instruction, team collaboration and relations with students, parents and support staff. Proactive and caring worker with 3 years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Overview
3
3
years of professional experience
Work History
Tutor
Tutorax
08.2023 - Current
- Tutoring students from several grade levels
- Carry out weekly or one-off follow-ups with the student
- Screen, identify and evaluate students' educational difficulties
- If necessary, write intervention plans
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Developed student confidence through positive reinforcement strategies.
- Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
- Created tailored lesson plans and study guides to teach and assist students in area of study.
Customer Service
Home Depot Canada
10.2020 - 10.2023
- Help improve daily sales while tracking foot traffic and revenue
- I learned communication, the ability to sell, organization, attention to details, and computer literacy
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Updated customer service database with new information, address changes and contact details.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
Master's degree in Administration Sciences - People and Organization Development - Administration Sciences - People and Organization Development
Université Laval
04.2025
Bachelor of Science - Psychology
UdeM
Montreal, QC11.2023
DCS / DEC in Social sciences - Social sciences
Cégep Gérald-Godin
05.2019
Skills
- Cash Register
- Cash Handling
- Microsoft Office (2 years)
- Microsoft Excel (1 year)
- Bilingual
- Customer Service
- Customer Care
- Multilingual
- Computer Operation
- Live Chat
- Microsoft Outlook
- Data Entry
- Microsoft Powerpoint
- Time Management
- Microsoft Word
- Sales
- English
- Lesson Planning
- Skills Development
- Group Tutoring
- Learning Techniques
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Tutor
Tutorax
08.2023 - Current
Customer Service
Home Depot Canada
10.2020 - 10.2023
Master's degree in Administration Sciences - People and Organization Development - Administration Sciences - People and Organization Development
Université Laval
Bachelor of Science - Psychology
UdeM
DCS / DEC in Social sciences - Social sciences
Cégep Gérald-Godin
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